My Bf3 Premium vanished
You play on two platforms, from which platform did it disappear? Since Battlelgo doesn't show you as premium http://battlelog.battlefield.com/bf3/user/lShotUpl/ and it will continue to show you as premium even if the file was deleted from your local console HDD I recommend that you speak with a game advisor since he can look at your account entitlements and order history (if purchased via Origin). You can contact a game advisor here at EA Customer support: https://help.ea.com/contact-us
I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
