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IRZZMAN's avatar
IRZZMAN
New Novice
2 months ago

My EA account is giving an offline error and I can't enter the game.

Battlefield 1 does not enter the game in the EA application. An online warning is given and an error occurs. I tried everything but it did not work. Can you help me?

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, 

    Are you using Steam or EA app to launch the game? Also, could you please let us know which troubleshooting steps you've tried so far?

  • IRZZMAN's avatar
    IRZZMAN
    New Novice
    2 months ago

    I am accessing from the EA application and it still gives the same problem. I deleted and reinstalled the EA application. There was something called "Recover" and I clicked on it and cleaned it. I checked if there was an update. Still no update.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    IRZZMAN Thanks for the information. 
    Just to add to what ElliotLH suggested, you can try these steps:

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    I hope this helps! 

  • IRZZMAN's avatar
    IRZZMAN
    New Novice
    30 days ago

    I did what you wrote but it didn't work. I tried to save the sa app but it didn't work. Now I deleted both the app and the game and I'm reinstalling it.

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