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Anonymous's avatar
Anonymous
12 years ago

My Origin Account was Hacked

i have two origin accounts. 1 with battlefield3+moh warfighter.. another account with Fifa 14.. both my account got hacked not only once but twice within same week.1st time i recovered successfully but customer support not helping me to restore my accounts.. they telling to wait untill the transfer this case to higher authority.. i have evry proof with me.. bills from which i bought games. credit card details by which i bought games on origin.com... still they not able to give my account back.. its a serious problem for me.thank God I didnt add Battlefield 4 in these accounts..if origin.com does not look into these matters then they will surely loose people like me who are getting frustrated because they buy games & some hackers playing instead.........

1 Reply

  • Anonymous's avatar
    Anonymous
    12 years ago

    Follow the next procedures if you think your account
    has been hacked.

    When you have received a notification that you e-mail address has
    been changed without you request or you experience any other
    strange activities that look like your accounts has become unsecure,
    create a new account by using the directions below.

    To create a new EA (Origin) Account:
    * Go to http://help.ea.com and choose "register".
    * Enter an e-mail address, previously not used on a EA/Origin account
    * Choose your ID and your password and fill in the other required fields.
    Use only accurate information
    * Contact a game advisor from your new account

    Contact a game advisor
    * go to https://help.ea.com/en/contact-us/ask
    * Login
    * Fill in account in the search bar
    * hit find solutions
    * Then select Origin as your product, account security as category and pc as platform.
    * Hit find solutions.
    * Click on I "I still need help"

    Choose your contact option.

    Please, have the following information available when you contact a
    game advisor.

    * A key from one of the games you own, it is the easiest way you
    get the right account. If one cannot be supplied, a Gamertag, PSID
    of character from online games will be accepted
    * Your e-mail address we can use to contact you
    * The e-mail adress of the account that has become unsecure
    * Your actual birth date
    * The birthday to use for your account

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