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Anonymous's avatar
Anonymous
13 years ago

Need help with my origin account :(

Hello all,

I need some urgent help with a disaster just happened to me;

So I had an origin account registered with my hotmail address, which had 3 games in it`s library. Two of them were Battlefield 3 and Need For Speed: World.

About 2 days ago, when I started NFS: World to play, I wrote my newly opened gmail address to an e-mail spot in the game`s launcher, and then I received a mail in my hotmail account saying that my origin account e-mail address has been updated. But I totally did NOT mean to do this!

Now I can`t access my origin account neither by my hotmail address nor my origin nickname, -it says "incorrect username or password"-. And when I log in using my newly attached gmail address, there are no games in my library, so it is an entirely new account!

I cannot also log in to my battlelog account from "http://battlelog.battlefield.com", which gives me the same error Origin does..

When I try to recover my password for my old account using my hotmail, it says that the mail address is not in use, and when I use my nickname, it asks me for a verification code sent to that account`s e mail, but neither of my mail accounts receive that mail..

I`m totally messed up and don`t know what to do. I`m not even sure if this is the right place to ask this but I could not find a proper customer support tool which actually directs me to an EA employee, so I`m writing this here..

Waiting for you help ☹️

Thanks in advance

2 Replies

  • hey

    you should use the live chat or phone support for important problems  https://help.ea.com/contact-us Under product select Battlefield 3, Under Category select Account/Registration, Under Platform select the platform.
    You should see at the bottom Call Me Live Chat, Email Me. Select Either Call me or live chat (whichever one is available)

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hello,

    Thanks a lot for your help, when I lookep up, the Live Chat option was not available but via the link that you have given, I have contacted them and solved my problem (:

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