If your newly purchased game is not showing up in your games list when you log into your Origin tool, it doesn't mean you haven't purchased the rights to download it. It just means that your order is still processing.
- Verify that your payment has successfully processed by going to http://origin.com/ and clicking the Customer Service link at the top of the page.
- You should then be directed to the Store Support page where you should be able to click on the "View recent order history and purchase details" link, under the Order Details header.
- If you are not logged in already, you will be prompted to do so. Once your payment has processed, your items will be visible here.
NOTE: If you have verified that your purchase has actually gone through and processed, but still aren't able to see your games in Origin, please follow the steps below
- Try to click "Origin" on the top left and in the drop down select "Reload My Games".
- If that doesn't help, try logging out of Origin and then logging back in. This should clear the "cache" of Origin.
- Last, but not least, Uninstalling and Reinstalling Origin is the final step you can try doing.
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