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NPCtom's avatar
NPCtom
7 years ago
Solved

Not all servers or rented server shown in server browser

Battlefield 4 PS4 not all servers are shown in the server browser I am having an issue where the server browser does not show all servers. The only search filter I have is the region Oceania. My ren...
battlefield 4
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    Hey all,

    An update on the the Rental Server program for which we've now ended in-game support.

    It’s always a hard decision to end in-game support for one of our games. To provide in-game support we need to develop, upgrade, and maintain special tools over the life-cycle of a game. At a certain point, those tools are needed less and less often, either because the game teams have worked to eliminate the problem we needed the tools for, or because the playerbase for the game has dwindled. That’s when we look at ending in-game support. We will always help with game codes, account issues, and technical problems, but it makes more sense for us to develop new tools for our upcoming games than to continue to invest in offering full support for games that no longer need it.

CyberDyme's avatar
CyberDyme
6 years ago

Dear @EA_Atic  @NPCtom @arrePi3 @Chronic1Thunder @NZ-Roulette @xxTIMBO81xx @EA_Blueberry @DixonBauls @Sollers1 @kevins7731 @mikekiller-46 @GREEN_CAVEMAN @Viking_Floki42 @gwrmarines @grawitj @Ygonov @Blutwor @TargetRainman @Sgt-viper91x , dear fellow server owners/renters, dear all BF4 gamers, 

Main question:  Are EA terminating rented BF4 servers and their support?

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Recent development, since 24 January from when EA 'updated' the server side software, so our servers were no longer visible to anyone in this world if running empty, and only an admin could start them up again..   And for which EA have never recognized this faul play from their side and never cared to fix, so the serious issue remains to this day... 
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And now since yesterday, they have without prior announcement stopped their support of rented servers!?!

My server froze and no new players could join.  So now standing idle, with no gamers on it.  So contacted EA Support to restart it.


And I just got the most scandalous treatment by their EA Support Group this morning CET !
As called them via Chat Support (will post the full script here when I get it from them, if?) as my very popular PS4 BF4 dedicated Metro server had for some reason frozen at 23:50 last Saturday night.  No players able to join it again, including also myself and the admin group via the Admin menu.  So the server is fully visible!  I can enter into the admin setup menu, I can browse all the setup screens, ban list, VIP list, admin list, the server parameters, the game mode setup, the map rotation.  Everything is there as normal.
But all players including myself gets the message: "You have lost the connection to the session" when trying to join it.
It is still visible to all players around the world.  But nobody able to join it.  And your PS4 remains in 'joining server' state after this, so you will have to restart the BF4 app to try other stuff within the BF4 app.


In the EA Support Chat, their EA agent told me: No, we are no longer able to reload or restart the BF4 servers.
And he referred to PSN to get my money back for the pre-paid rental.
I have pre-paid rental until 23 Nobember 2019.
And right after he simply just cut off the support line. And then I got the 'EA Provide Feedback' screen... Unbelievable shameful treatment.
If this is really true, then this is a scandalous treatment from EA's side of their most faithful customer group. So we pay to rent the servers to play their games and then they treat us this way? If they indeed are discontinuing the Server Support, then we should be notified about that. And they should not take our money to cover rental period beyond their support is covering the functionality of it.


That is outrageous fraud !
Pocketing our money for their profits without fulfilling their part of the server rental agreement. This is racketeering of worst kind - What a shameful behavior !
So EA, if you planned to terminate BF4, shame on you to treat us server renters (your profit makers) this disgraceful way !!
CyberDyme

grawitj's avatar
grawitj
6 years ago

@CyberDymeEA's technical support is useless , in most cases they are not trying to help at all.

Also this is EA we are talking about, they released a FIFA 20 with completely broken career mode and tried to cover it by deleting the forum threads. Would not be surprised if they will just delete this.

I would suggest copying and posting this and the link to this forum on battlefield subreddit and doing the web archive record on the page.

EDIT:

Here is the link https://web.archive.org/save/https://answers.ea.com/t5/Battlefield-4/EA-terminating-BF4-Server-Rental-and-Support/m-p/8256686#M232795

  • CyberDyme's avatar
    CyberDyme
    6 years ago

    Thank you @grawitj , must otherwise say that the EA Support have so far been OK to solve most of my server issue.  And no matter, they were always responsive and polite.  Hence my surprise by the un-pleasant chat they gave me this morning.  And very very long periods of no response or reaction at all to my posting of description of issue to them and answer to specific question they posed.

    But biggest surprise was of course their response: 

    We can no longer re-load BF4 servers! 

    Hence, no restart of any error-locked or 'frozen' BF4 server box in their server park.

    No resolution to get my server back to life.  At all. No suggestions.  No offering of my money back.  No nothing.

    They simply just said, it was now with the server group ad they had no longer access to that from the Support team.
    No courtesy to say they would then ask their server team to fix the issue.
    Just repeating:  No, we can no longer re-load a BF4 server.

    Not really sure what that then really means either to us who pays for having them run a live server for us?
    I cant get it to work again from my end either.  Its just sitting there.  I have tried to change some of the parameters, but it still stays frozen in term of starting a new game round or ability for any player to join it.  It doesnt work, and it doesnt deliver what EA committed to in their rental agreement with us the renters.
    Can see yet again one more server renter has messaged me, having same issue!

    Shameful behavior by EA if this is indeed the end of BF4 (rental servers) and this is intentional !  

    • grawitj's avatar
      grawitj
      6 years ago

      @CyberDyme They never solved the issue with my BF server I had months ago where server would not show up in for the public unless it had 1 active player. As soon as you would quit, the server just shuts down and you would need to join it from server panel in rented servers to start again. But you can find the comments on this same thread above. 

      EA's support said they will get back to me when they will speak with technical team and they never really did contact me back with a solution to the problem, so I just wasted bucks on server nobody really were using for the 3 months or so, just because it was not visible for everyone on PS4 99% of the time, unless I would join the server or keep console on all the time, while being in the game. 

      • CyberDyme's avatar
        CyberDyme
        6 years ago

        100% correct @grawitj , which you know me and 15+ other server owners also confirmed to be the case!

        As EA never fixed that server software side 'bug', which they introduced on 24 January this year, so servers disappear when empty of players and require that an admin starts it up again, then we can only conclude that this was a very deliberate 'bug' that EA introduced at that time!
        Now looking back in the mirror and seeing what EA have done since yesterday, then we can only expect this to have been their master-plan for long,and just first steps we see of BF4 being terminated.

        If truly so, shameful that EA are not honest about this and communicating out to their player base and server renters!
        Taking our money for server rental and then not supporting it as stipulated in our rental agreement with EA is direct fraud from their side!  

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