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Anonymous's avatar
Anonymous
8 years ago
Solved

Not touched anything but now "missing multiplayer privileges"?

I pre-ordered BFV a little while ago via xbox live. Having played BF1 online 2 days ago, i thought i'd try the Beta for BFV. Downloaded it all, then when going into it, it says unable to connect and i'm "missing multiplayer privileges". 

Just tried loading BF1 again, and this is now offline and says exactly the same thing. I hadn't touched any other game, nor even unplugged the console since playing BF1 online 2 days ago... but now I find myself without ANY access online to BF1 or the Beta BFV??

I've gone through all of the advice i can find online, carried out a reset on the console, and reinstalled everything. I have xbox live gold. 

So what can i do to make this work? I'm frustrated that whatever EA appear to be doing has also knocked off any access to BF1?

battlefield 1
  • Anonymous's avatar
    Anonymous
    8 years ago
    This issue is with the Xbox power supply itself, Xbox support gave me the fix:

    http://support.xbox.com/en-US/xbox-one/console/power-cycle-console

    Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    Unplug the console's power cable. Wait 3 minutes.
    Important Be sure to wait 3 minutes. This step resets the power supply.
    Plug the console power cable back in.
    Press the Xbox button on your console to turn on the Xbox One.

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  • Anonymous's avatar
    Anonymous
    8 years ago
    Hi Jason, I definitely have Xbox Live Gold, gamertag is same as my username on here MINIRocket81. It's on an annual plan, not due for renewal till Feb 2019.

    I've just tried again today and have the same message??
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    8 years ago

    I spoke to @iluminatethesky about this and I think I know the answer

    (I don't think that @iluminatethesky is here because @iluminatethesky is not answering to the @iluminatethesky tag).

    But to help you out @MINIRocket81:

    You'll need an Xbox Live Gold subscription in order to play online. When you do not have that subscription, you'll get this error message. If you give my your gamertag we can check online to see if you have Xbox Live Gold 🙂

    Just one more @iluminatethesky tag for fun.

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    8 years ago

    Hey @MINIRocket81,

    Sorry to hear you're experiencing this.

    Have you tried clearing the Mac Address?

    Settings => Network => Network settings => Advanced settings => Alternate MAC address => Clear

    Let us know if this helps.

    Thanks 🙂 

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