Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

PBSetup.exe has stopped working

Hello Everyone,

Every time I try to run PBSetup.exe and press update, it crashes and windows gives me the error message "PBSetup.exe has stopped working". I have tried re-installing PB, rebooting the computer, forcing administrator, compatibility mode, but nothing works. I need to manually update punkbuster definitions using pbsetup because I can't play in-game without punkbuster kicking me for not having the latest updates. Everything used to work a few months ago, and then I stopped playing and wanted to get back into it, however I was unable to because punkbuster keeps kicking me in game. It won't automatically update the definitions in game and I can't do it manually so I'm stuck and can't do anything. It's not worth a re-install of windows, although I'm sure there is a way to fix this without re-installing. The exact code given when kicked by the game is

"Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster kicked player 'CalculatedRisk23' (for 0 minutes) ... This PB Server Requires (A1390 C2.351) - Error loading pbcl"

I contacted Even Balance support and after one response they dropped me and didn't help me anymore, even though I provided all the information they asked for.

Here is the error codes that are created from Windows Event Viewer, in case they might be of any help.

Faulting application name: pbsetup.exe, version: 0.0.0.0, time stamp: 0x536d54a0
Faulting module name: pbsetup.exe, version: 0.0.0.0, time stamp: 0x536d54a0
Exception code: 0xc0000005
Fault offset: 0x000df400
Faulting process id: 0x13fc
Faulting application start time: 0x01d0d1897e6a154b
Faulting application path: C:\Program Files\PBSetup\pbsetup.exe
Faulting module path: C:\Program Files\PBSetup\pbsetup.exe
Report Id: be3f644c-3d7c-11e5-8788-6c71d9948212

battlefield 4

6 Replies

  • Soltasto's avatar
    Soltasto
    10 years ago

    Download the latest pbsetup.exe from the evenbalance website, the direct link is here: http://websec.evenbalance.com/downloader/download.php?file=1

    See if this works.

    _________________________________________________________________________

    If this was helpful and solved your issue, press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

    Thank you for using Answer HQ. If you need further assistance, let us know right away!

    Cheers, soldato_fantasma
    ____________
    Answer HQ
    Ask. Answer. Be the Hero.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hey,

    That's a no go. I've tried downloading and running it multiple times, but it just crashes on the initial updating process each time. I have disabled all antivirus, administrator, compatibility mode, and nothing works. I did a full uninstall of punkbuster and did a complete reinstall of it and the pb setup still crashes so its all worthless because I can't download the definitions for any game.

  • Soltasto's avatar
    Soltasto
    10 years ago

    Maybe you have some malware on your PC. Try to use a tool like malwarebytes and see if it finds anything.

    _________________________________________________________________________

    If this was helpful and solved your issue, press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

    Thank you for using Answer HQ. If you need further assistance, let us know right away!

    Cheers, soldato_fantasma
    ____________
    Answer HQ
    Ask. Answer. Be the Hero.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yeah I ran multiple anti viruses and they all came out clean. I found a temporary workaround using safe mode yesterday, where pbsetup was able to launch and install all the definition to all my games. This means there is some sort of conflict with the application and an application on my PC. It's not worth going through and seeing what the conflict is because I won't be using PBSetup all that often, so i hope this workaround works for anyone with this issue. Thanks for your help though Soldato_Fantasma, I appreciate it.

  • Soltasto's avatar
    Soltasto
    10 years ago

    No problem, you can try to disable all the startup programs and services via msconfig, maybe it will fix your problem permanently, here is how to do it:

    Press start button -> type msconfig-> right click on msconfig.exe -> run as administrator

    Press "Services" tab -> check "Hide all microsoft services -> Disable All -> If you want look the list and check the PNKBSTR service and other services that you think you may need (origin, steam...)

    Press "Startup" tab -> Disable everything -> Enable the programs that you may need, like your gpu control program, your antivirus... (the less programs you have, the better it is)

    Press Apply -> OK -> Restart your PC.

    _________________________________________________________________________

    If this was helpful and solved your issue, press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

    Thank you for using Answer HQ. If you need further assistance, let us know right away!

    Cheers, soldato_fantasma
    ____________
    Answer HQ
    Ask. Answer. Be the Hero.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Hey,

    I'll be sure to give that a shot once I find some time. Thanks again for all your help.

About Battlefield Franchise Discussion

Discuss Battlefield games in this community forum.133,637 PostsLatest Activity: 57 minutes ago