Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

[PC] Server disconnect after playing some minutes since June update

I played BF1 almost every day since it got released. With no problems and I still love this game. But since the last update in the end of June 2018, every game I play in Battlefield 1 is like this: ...
battlefield 1
  • iluminatethesky's avatar
    iluminatethesky
    8 years ago

    Hey @4ctionRadar,

    I apologize this issue is still happening.

    Have you tried contacting EA Support via Live Chat to see if there's other steps you may take to resolve this?

    You can do so here:

    https://help.ea.com/en/contact-us/

    Maybe they will have a Solution that I wasn't able to mention, or could have missed.

    Let us know if you still need assistance.

    Thanks 🙂 

Anonymous's avatar
Anonymous
8 years ago

Thanks for that, I will report it to them.

4ctionRadar's avatar
4ctionRadar
Seasoned Newcomer
8 years ago

Did you get any information on a possible solution? I have the exact same issue: Play for 5-10 minutes, all players freeze, disconnected from server. My connection is working completely fine in all my other games.

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    8 years ago

    Hey @4ctionRadar,

    Have you tried any of the following troubleshooting steps?

    https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

    You can also try opening the suggested Ports for Battlefield 1:

    https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

    As a last resort, you can also try completely uninstalling/reinstalling Battlefield 1 if you haven't done so already. 

    Let us know if you still need assistance.

    Thanks 🙂 

  • 4ctionRadar's avatar
    4ctionRadar
    Seasoned Newcomer
    8 years ago

    Hi @iluminatethesky,

    thanks for the reply, unfortunately I tried all those things already. Multiple times. 
    The game used to work fine (same Internet provider, same pc specs) but I can't play a single game for more than 10 minutes without being disconnected. No matter which server.

    All my other games work fine, Battlefield 4 for example does too.

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    8 years ago

    Hey @4ctionRadar,

    I apologize this issue is still happening.

    Have you tried contacting EA Support via Live Chat to see if there's other steps you may take to resolve this?

    You can do so here:

    https://help.ea.com/en/contact-us/

    Maybe they will have a Solution that I wasn't able to mention, or could have missed.

    Let us know if you still need assistance.

    Thanks 🙂 

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