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tedbieling1210's avatar
tedbieling1210
2 years ago

Please reset your password

I have had Battlefield 4 for a number of years and played it on both ps3 and ps4. I haven’t played in some time and redownloaded it recently. I attempt to launch the game and the title screen loads. After pressing X to start a message pops up saying “please reset your password”. “Login credentials have expired.” I can sign into EA with no issue and have reset my password however, it continues to pop up. What do I do?

battlefield 4

4 Replies

  • SirNapkinz07's avatar
    SirNapkinz07
    2 years ago
    @tedbieling1210 Have you found any help with this? This has happened every time I've tried to play this on console since around when BF1 launched. I remember they changed a lot with the UI and matchmaking stuff, even on BF4 to match BF1, which was baffling alone. Then at some point it became unplayable if it was uninstalled and reinstalled.
  • danisoff's avatar
    danisoff
    Hero
    2 years ago

    Hello @tedbieling1210,

    This is an account related issue, you should contact EA support for additional assistance. You should explain your situation in detail to an EA support agent.

    EA Help

    Best regards,

    danisoff

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago
    @SirNapkinz07 Potentially you may have a disabled account. You could try resetting the password for your EA account as that might help.

    If not, it'll be best to contact EA Help directly, as @danisoff mentions.

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