Preorders disappearing

I also have this error. I went back in my purchase from 09/13 and I see it being oredered then canceled on the same transaction. I just re-ordered it and I am downloading now. I will monitor my credit card statements very closly and dispute it if I see a doulbe charge. Hope this helps. Check you orders

i had this error, i pre ordered the game for the xbox one and in my origin store it said i had no orders. so i checked my bank account and origin definately took my money and didnt refund it.  So i spoke to ea on via chat and the guy i was speaking to said it doesnt show on origin i had ordered anything so i was very confused and annoyed.  I rang a customer services guy who checked the records for me and he told me he could see my order but the guy on chat couldnt because the origin system has been changed and not updated ? so to be honest im not confident i will get my pre order at all even tho i have paid.

Thanks :D

Order got cancelled to day, out of the blue, went and refreshed games because i couldn't preload, game dissapeared. I did not get a notice for the refund, i had to go and verify my order. Pretty bummed about it, being a university student, i had to eat ramen for half a month to get BF4

Order Canceled got to day, out of the blue, because i went and refreshed Could not preload games, game dissapeared. I did not get a notice for the refund, i had to go and Verify my order. and says it was returned $ 0.00, I just want my BF4 is everything and if I have a charge for the game.

I made a battlelog a long time ago, And it's connected to my xbox live gamertag..I can't remember my login stuff and I have the code for the BF4 pre-order, Is there anyway to unlink my Gamertag from my old profile, Even know I dont remember nothing for the old battlelog, Like the email or anything

Click for Guide  https://help.ea.com/article/forgot-my-origin-ea-account-or-if-its-linked

The following articles should help you to resolve this issue and give you tips for linking your Gamertag:

........................................................................................................

• Linking Your Gamertag, PSN ID, or EA Classic Screen Name
  
  

   

  Your Gamertag/PSN ID, PSVita Online ID, and EA Account should be correctly linked when you first access an EA game online. 
  
  We recommend checking your Origin account to see if the emails are matching. 
  
  If the email address for your Gamertag/PSN/PSVita ID is different than the one for your Origin account, you will require assistance to properly link them. 
  
  This can be done by contacting an EA Game Advisor. On the contact page, you will have to log in into your EA account. Once you have done this, please fill in the Product, Category and Platform fields to contact us.

  
  
  Did you forget if your Origin/EA Account is linked to your Gamertag/PSN ID?
  
  ........................................................................................................

• I Forgot my Origin/EA Account or if it's Linked to a GamerTag/PSN ID! 
  
  If you can't remember what your Origin/EA Account is, or if you're not sure whether you have one linked to a GamerTag or PSN ID, here's how to find out:

  1. Go to profile.ea.comand select "Reset Password" (with link), then eitherEnter your Gamertag or PSN ID, and submit.
     • Enter an email address you may have used for your account OR
     • Select "Account Type" (XBL Gamertag or PSN ID)

Check the email address referenced on the next page for your account details. If you are still not able to determine what your Origin Account is, or if you have one linked to you Gamertag or PSN ID, then please contact us for help.

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

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• Origin and Your Other Personas

  
  You may be having trouble importing your XBox Live Gamertag or Playstation Network info if it is linked to an account other than your main EA account. To recover or make changes to your XBox Live Gamertag or PSN ID, be sure to contact a game advisor.

  Directions for adding your PSN or Xbox Live ID to your EA Account can be found here.

   

  Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

Please check out all informations provided there and to let us know if the issue has been resolved by using the button "Solution". If not, please keep posting in this thread with additional information.

Hope this helps
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► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum

My pre-order just disapeared off my games list.!!!!!!!     Where did it go?  Will it be available by oct 29th?  

1st Make sure you are logged into the account on which the game/s were registered.
If you're getting the "code already used" message, it means the game code has been registered.

Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.

If your newly purchased game is not showing up in your games list when you log into your Origin tool, it doesn't mean you haven't purchased the rights to download it. It just means that your order is still processing.

1. Verify that your payment has successfully processed by going to http://origin.com/ and clicking the Customer Service link at the top of the page.
2. You should then be directed to the Store Support page where you should be able to click on the "View recent order history and purchase details" link, under the Order Details header.
3. If you are not logged in already, you will be prompted to do so. Once your payment has processed, your items will be visible here.

NOTE: If you have verified that your purchase has actually gone through and processed, but still aren't able to see your games in Origin, please follow the steps below.

1. First, try clicking on the Origin menu at the top left of the Origin client. This should activate the drop down menu where you should then select the "Reload My Games" option.
2. If this does not work, try logging out of Origin, and log back in. This is another way of 'refreshing' the games in your Origin.
3. Last, but not least, Uninstalling and Reinstalling Origin is the final step you can try doing.

If none of the above, you'll have to contact a game advisor (accounts) via live chat from your computer to check the status of your account and where the game code may be registered.

Origin client Menu:
Help > Origin Help.
Live Chat link, up top next to the Search box.
or here..

1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.

2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’

3. Click Find Solutions

4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.

5. Click: Find Solutions

6. Scroll down a little and on the lower right hand side, Click "I Still need Help"

Picture to help you understand better,  https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center

The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.

For customers in North America:

• Select "Call me."
• Enter your phone number.
• Select "Submit."

For Customers outside of North America:

• Go to the "choose a contact method" section
• Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

Hope this helps
---------------------------------------------------------------------------------------｡ Cheers ｡-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄

***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum