Hey guys! Guess what??!!! Waited four hours for a rep for EA to call me and after a lengthy conversation wherein we discussed all the troubleshooting workarounds that I had tried including taking my firewall down, hardwiring my internet direct to my two PS3s, disabling my UPnP, deleting all of my BF4 files 85 times, disabling my media server, using every primary and secondary DNS server on the planet (something he assured me had worked for EVERY SINGLE PERSON HE HAD HELPED WITH THIS ISSUE), he put me on a 10 minute hold so he could see if "we have had any internal discussions about a cause or a solution" because he "doesn't know what is going on". Then I was abruptly disconnected. Go figure.
I continued my claim online and will be receiving yet another call back at some point late tonight.
I will be emailing EA after this post and I suggest we all take this to the next level and push, in writing, for more information and action.
You should clearly request that EA request that they state what the problem is and what they intend to do to remedy the situation and identify a point of contact for future questions and complaints.
You should clearly request a refund of your Premium subscription if you are Premium member since if you are a member you have been prevented early access to the Final Stand DLC.
You should clearly request a partial refund of the original purchase price of Battlefield 4.
That being said, our complaints will likely fall on deaf ears, but if we also contact the media, - gaming media outlets in particular and leverage social media sites like twitter and facebook we may find we get a much more robust response to our complaints and can get back to gaming a lot faster. I for one, would rather have them fix the **bleep** problem pronto and let me get back to blowing **bleep** up then wait around for a check and an apology 5 years from now.
