Ps4 battlefield 1 premium pass is not working

Hey @kqatramiz

Have you tried going to Battlefield 1 on your Home Screen, going to Add-Ons, and making sure the Premium Pass is installed?

Thanks 🙂

- iluminate

Yes it is installed but when i go to storage / applications/ battlefield 1 i see locke icons beside premium add ons and its expansions 

Thanks

@kqatramiz 

Have you tried restoring the license? Do you have the game installed on an external hard drive?

Select  (Settings) > [Account Management] > [Restore Licenses].

If content you've downloaded from PlayStation™Store or add-on content fails to start, this might fix the problem.

Yes i tried restoring licence and didn't work, i removed the game with its add ons and redownloaded nothing happened, i h

Have the game on the internal hard drive of the console 

Thanks

Hey, @kqatramiz 

Are you still having some trouble with this? It sounds like the actual Premium Pass and expansions aren't being installed on the hard drive. Even when you own the Premium Pass, they still are separate downloads than the base game. Make sure you check the add on section for your game to see if they're waiting to be installed.

You can also add them to your download queue from the PlayStation store. Just search the Premium Pass and expansions to add them: https://store.playstation.com/en-us/home/games

Yes i still have this problem, it is shown that the add ons are installed but they're not working 

Thanks 

@kqatramiz 

That's really strange, I'm sorry to hear it's still happening. I recommend giving one of our Social Advisors a shout at EA Help or contact an EA Advisor at Help.EA.com so they can pull up your account and take a look at what's causing this for your account.