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IDazzlerazzle's avatar
IDazzlerazzle
7 years ago
Solved

[PS4] Main menu background constantly crashes into black screen & other issues

My main menu screen crashes today constantly. It goes from image of a certain map to black screen, then back to image and it just loops like that every 10 seconds.I can't get into game options, as so...
battlefield 1
headstrongjy's avatar
headstrongjy
6 years ago
Sooo weird cz I've searched aaaaall over the place, been on the phone w/ea & got nowheres until i saw this post....I'm having the same issue but on xb1 & incase sumbody see this yes I've tried re-installing bf1 amongst a bunch of other things. Ironically I'm being told i need to reset my xb as well but all for what??! One game that apparently is screwing up other ppl's consoles/pc's?? I knw its sad but so far all i have IS bf1 & bfbc2 installed on my xb1 & everything else works fine on my xb1. I can't understand why i would need to reset my xb1 all cuz of one game. There has got to be a different solution
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@headstrongjy 

Do you have the game installed on an external hard drive for your Xbox One and is there anything plugged into the USB slot?

  • headstrongjy's avatar
    headstrongjy
    6 years ago
    Nope all i have is my hard drive in my xb1 cz i made sure i got the console that has plenty of memory. No usb plugged in & no need for it. I have my own separate post of my issue that almost right away an EA volunteer responded & was helping me....he got to the point of telling me how to clear reserved space in the game & do a hard reset & i told him it didn't work & all the sudden he stopped responding or helping me completely. I had just got the Premium pack for BF1 barely 5 months ago & if my game screwed out of the blue for no reason at all after it had worked completely fine, then i want my money back. I've seen MULTIPLE posts by ppl who had same issues or similar & one guy that hasn't been able to play bf1 for 16 months w/no fixes. That is ridiculous. Especially considering bf1 is literally the only game that has any issues on my console. It's not fair EA can take our money yet give up soooo quickly helping ppl get their game working right. Jus sayin.....
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Admin rankCommunity Admin
      6 years ago

      @headstrongjy 

      We want to make sure the game is working correctly on your system and it's unfortunate to hear it's the only game causing issues for you. Do you have plenty of available hard drive space on your system or is it maxed out? That can cause stress on the system when you're running the game for a while.

      • How long can you play until it crashes to a black screen?
      • Does it always happen in a specific mode at or a certain point of the game when you're doing something?
      • Is your Xbox plugged into the wall outlet or a power surge protector?
      • Are all the cables plugged into your system all the way?

      I play on Xbox One as well and these steps below generally do the trick when it's crashing or dashboarding to the main menu. After these steps, you can always clear the saved data by going to My games & Apps>Highlight BF1>Press Start>Manage Game>Clear Saved Data.

      Power Cycle the Console

      1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
      2. Unplug the console's power cable. Wait 10 seconds.

      Important Be sure to wait 10 seconds. This step resets the power supply.

      1. Plug the console power cable back in.
      2. Press the Xbox button on your console to turn on the Xbox One.

      Clear Mac Address

      1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
      • headstrongjy's avatar
        headstrongjy
        6 years ago

        This happens while in the main menu.....only the background changes to black every few seconds. Funny thing is i got online last night n tried sumthin which was my friend went into an operations match first so that i could try & join him & presto it let me in, i played the match out, backed out the game @ the end & everything went back to normal & stayed so for a couple hours UNTIL this one game every player in the lobby got kicked from the server & boom, my game went back to the black background again. I asked my buddy to join another operations match to see if by chance it would work/fix things again & wouldn't u know it, it actually worked! So i played a couple more hrs straight no problems, i went to try joining another lobby w/just the planes which i ended up alone, backed out & now its back to the black background again. I have done the clear reserved space & profile data too & hard reset xbox, and cleared MAC address and unistall/reinstall bf1. Its plugged directly into the wall, i have on average 467 mbps cable internet, game works completely normal when i sign in w/my daughters Xbox Live account. Only thing that works sometimes while the background changes black is the "favorite" which for me is conquest. Another thing that i discovered is after i clear reserved space & start bf1 i download the "update interface in order to play multiplayer" & I'll get this constant "connecting" but i can play campaign but when i quit bf1 & reload game & background does the black deal then i cant play campaign....it will go into the maps but kicks me straight to the main menu. When i try anything under quickmatch it kicks me to the main menu. This all started this past Friday...i was broadcasting on Mixer, my game froze after hitting start to track a medal, and only showing my blurred tank & area of the map i was in, couldnt see the start menu or all the normal stuf, its happened multiple times b4 but i already knew jus go back to home, quit bf1 & reload the game & never had a problem till now. So that's everything. Spent literally 12 hrs straight between on the phone w/EA, chat-texting w/Xbox support & the Xbox professional gamers one on one chat too, all multiple of times & then on here. I am at such a loss. 

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