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Arajace's avatar
Arajace
Rising Newcomer
3 years ago
Solved

Random disconnections from Xbox live while playing on Xbox Series X

I keep experiencing momentary disconnections from xbox live while playing battlefield 4 on my xbox series X and it appears to only happen on Battlefield 4. It even happened whilst I was idling on the...
battlefield 4
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @Arajace 

    Sorry to hear about the disconnect issues! I'll try to help. First, are you using a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @Arajace 

Sorry to hear about the disconnect issues! I'll try to help. First, are you using a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Arajace's avatar
    Arajace
    Rising Newcomer
    3 years ago

    Hi. I tried this not so long ago and it seems to have resolved my issue. Not been disconnected in a while now. Thanks for your help! FYI it is a wired connection but I bet this would work for both. (Rebooting Network & Console)

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @Arajace 

      Great! Glad to hear it. If you have any other issues, reach out again. Good luck on the battlefield!

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