Re: Banned for being too good at BF4?

Hey @Syrelix2 you will need to wait for the TOS team to investigate and respond to you.

Darko 

@Syrelix2

If you go to this link

https://help.ea.com/en/contact-us/

also been shared above, and you created your case of issue. Make then sure to choose the option "live chat" to get in touch with an EA advisor, might need you to wait a bit. But there you can directly chat with someone and explain the situation so he then can investigate the case. Instead of waiting for an reply like via email or something you tried already.

Cause unfortunately we can't do anything here in the forum about a ban. 

Greets,

Travis 

So now I have talked both to an Origin employee and an EA employee in life chat and they said they escalated my case,
which probably means they made it a high priority for the TOS team to handle.

Looks like I will have to wait for a response. 

Thanks for recommending 2-factor authentification as well. 
I will enable it as soon as I get unbanned, hopefully. 

I will update this thread once I get a response.

@Syrelix2 great, hopefully they can get this sorted out soon. 🙌

Greets,

Travis 

Great. It took them 10 days of "investigating" to find out that I am guilty of who knows what after all and they didn't lift my ban even though the Origin employee assured me they would. They didn't give me any clue as to what rule specifically I allegedly violated and just gave me a standardized response email even though I EXPLICITLY asked them many times to tell me the reason.

My friend gave me access to his account and I am playing BF4 without any problem on it, but we can never play the game together now since we only have one account that works. 
I can't buy the game again for cheap because the sale is over and I don't see why I should buy the same game for the third time when I already bought it 2 times.

I am super frustrated with this level of disregard for their customers.
Is it against the TOS to pay with the Paysafecard of a friend? I really need to know. 
Any ideas or am I just effed? 

Sorry to say @Syrelix2 but if our TOS team has denied your appeal then there is nothing that we can do on AHQ to change this.

Darko