Forum Discussion

Re: Banned for using VPN!!

Hi @Mohd-Alam92

I'm sorry, but in this case Answer HQ can't help you.  Did you try to join to another server? As I understood, you were banned only on this server, but  you can join to another servers. 

5 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    It's a global ban .. I can't access servers with PunkBuster enabled 

  • ragnarok013's avatar
    ragnarok013
    Hero+
    10 years ago

    @Mohd-Alam92 wrote:

    It's a global ban .. I can't access servers with PunkBuster enabled 


    Appeal your ban with evenbalance as only they can unban you.  Until the ban is lifted you can only play in servers that do not use punkbuster.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    @ragnarok013 wrote:

    @Mohd-Alam92 wrote:

    It's a global ban .. I can't access servers with PunkBuster enabled 


    Appeal your ban with evenbalance as only they can unban you.  Until the ban is lifted you can only play in servers that do not use punkbuster.


    I asked evenbalance to unban me .. but they replied:

    06/08/2015 23:57:00 - "Alex J"     Note #4: I'm sorry, but a new GUID is required in order to play on PB enabled servers once again as these bans are not removed.

    A new Cdkey and new account is needed in order to acquire a new GUID.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    @Mohd-Alam92

    It's highly unlikely that you've been banned for using a VPN. It's more likely that you had some software on your rig that was found to be illegal, by EvenBalance's standards, whether knowingly or unknowingly.

    Unfortunately, as PunkBuster is EvenBalance's technology they have discretion surrounding bans. You will need to obtain a new copy of the game to play again on PunkBuster enabled servers where bans are enforced.

    I'd highly recommend you do a clean install of your rig first though.