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I am on xbox one and I don't know what to do can you help
- EA_Leeuw4 years ago
Community Manager
Hey @Tdfc1509,
The above-mentioned steps are not available for console.
You're saying that you get the same error message on Xbox?
In that case it's best to take a look at our connection troubleshooting steps:
Basic: http://x.ea.com/ea/basic-connection-ts
Advanced: http://x.ea.com/ea/advanced-connection-ts
- Xbox specific: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection
Good luck! 
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