Re: Battlefield 3, BOUGHT via Steam or EA app, Keeps Asking For A Product Key

Hello EA. Here I give you the info you need. I delete Machine ID in my DxDiag, useless information for you I think. Thank you.

• Windows version and build number: Windows 11 Pro 22H2 SO compilation 22621.1635
  
  
• EA app version: 12.221.0-5478-ed804590c
  
  
• The region you're from: Latin America, Argentina.
  
  
• Are you using an internal or external drive to play your games?: Internal.
  
  
• Are you using an HDD or SSD?: For running the game HDD Western Digital Caviar Blue WD3200AAKX 320GB
  
  
• Date this issue started (is it still happening?)?: The day a bought the game through Steam, download it and start it via Steam and EA App too.
  
  
• Other error(s)?: No.
  
  
• If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself: Spanish capture of what the pop up says.
  
  
• Please share a DxDiag,

still no fix?

Why can't EA PLAY find a solution to this problem??? I have the same error, I can't log in for 1 week BF3.

and it seems that this problem has been increasing in recent days.

Hi,

I have the same issue. Battlefield 3 bought over steam and the same green programm don't goes on with activating the game. 

Please EA it's an old game but if you are selling it today you need to give support today....

Hope for Help.

Hello, sorry I don't see that part! Here I give all the IMPORTANT data you need EA.

• Windows version and build number: Windows 11 Pro 22H2 SO compilation 22621.1635
  
  
• EA app version: 12.221.0-5478-ed804590c
  
  
• The region you're from: Latin America, Argentina.
  
  
• Are you using an internal or external drive to play your games?: Internal.
  
  
• Are you using an HDD or SSD?: For running the game HDD Western Digital Caviar Blue WD3200AAKX 320GB
  
  
• Date this issue started (is it still happening?)?: The day a bought the game through Steam, download it and start it via Steam and EA App too.
  
  
• Other error(s)?: No.
  
  
• If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself: Spanish capture of what the pop up says.
  
  
• Please share a DxDiag,
• EA Error generated code: 776e2df5-e2b2-4bbc-89ce-8a225464066d

Hey, I'm sharing all the info you need so you can help me with this issue. I purchased this game and all the other Battlefield games from steam and I've had this exact issue with all of them, and I can't even open a case. 

• Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
  Version 21H2 (build number 19044 3086)

• EA app version (EA app > Top-left Hamburger Menu > About),
  
  12.234.0  Latest version, it just installed today
• The region you're from,
  
  El Salvador, Central America
• Are you using an internal or external drive to play your games?
  
  Internal Drive 
• Are you using an HDD or SSD?
  
  SSD
• Date this issue started (is it still happening?)?
  
  Today, and this has happened with all games I purchased from steam that are from EA

• Other error(s)?
  
  
• If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
  I'm attaching a ss of the error 
• Please share a DxDiag, Attaching file 

Hi @OldSchoolBeast23,

As per the Accepted Solution of this thread: 

IMPORTANT:

• Please share an EA app Error Report ID with us here in the thread. Steps can be found here on how to generate this ID.
  
  • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
• Please share logs of the EA app, by either creating a .rar file of them and adding them to your post,
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

Thanks.

I already uninstall the game, this has happened before with some other titles purchased through Steam but made by you guys, this happened with Crysis and with Battlefield Bad Company 2. I was able to contact support on those occasions and they simply asked for a proof of payment and purchased through the Steam platform and added the same game but on Origin. Not sure why gathering logs and error codes should fix this. 

@EA_Leeuw 
Hello EA I hope I'm not annoying but I would love to play BF3 and I would like you to give a quick solution since it's not recently that this error has been occurring (it's been almost a month since the first post) and also I don't see a reason why that information they ask for can be used to solve the problem.

I saw in another post (and on twitter) how through a series of steps you can have Origin functional and through this you can play the game purchased on Steam. In that case I would say that it is even an EA App bug or something even worse, so try to fix it.

Thank you very much, I hope for a solution!

Its telling me to enter a product key even though ive already bought and  played the game many times, SOMEONE HELP

Screen:

---

@TidySnake wrote:

@EA_Leeuw 
...I would like you to give a quick solution ... I don't see a reason why that information they ask for can be used to solve the problem...

---

@TidySnake, wouldn't it be amazing if there was a magical "Fix All" button to solve every fan's issue at once? 🙂 But, alas, such things sadly don't exist, and proper investigation is necessary. If fans can't provide the requested information, it might slow down the investigation, and we might not be able to find a solution as quickly as we'd hope.

Thanks for your understanding.

Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),

Windows 11 Pro Version 22H2 (build number 22621.1992)

EA app version (EA app > hamburger menu in the top left corner > "About")

12.239.0.5496

Region you are from

Armenia

Internal drive Are you using a hard drive
Or a solid state drive?

Hard drive 4 TB

Today and this happened to all the games I bought on Steam that are owned by EA

07/14/2023 and this happened to all the games I bought on Steam that are owned by EA

Other errors?

No

Hey @apophis_99942O, thanks for the logs. 

Could you also please share an EA app Error Report ID with us here in the thread? Steps can be found here on how to generate this ID.

• If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".

 Thanks.

Hello folks,

I don't want to advertise VU (Venice Unleashed) here and I would have preferred it if EA had solved this problem on its own in the period of more than a month now. But they didn't and once again you could only hope and in this case count on the community. VU is a launcher similar to Northstar for Titanfall 2. Only with VU nothing is changed in the game itself and you can still start it without VU. You can even launch it from the EA app and from Steam just like the desktop shortcut. Unfortunately, it is not enough to just install the VU client to fix the activation error. In order to finally get rid of this, you have to start the VU client once with your EA user data in the "launch arguments" behind the .exe - in the link. Here is the point where everyone has to consider whether to enter them there. I reluctantly did it to try. It works and Battlefield 3 runs as described above.

[FIX] We could not activate Battlefield 3 on this computer using the EA Account you provided. :: Battlefield 3™ Allgemeine Diskussionen (steamcommunity.com)

Here is the link to the detailed description with video on Steam.

EDIT: Because of the password thing. I changed it after activation with the VU Client and everything still works.

Best regards

Mahony_1

EA app is in a running state. When I start the Battlefield 3 EA app tries to start again, it turns out the EA app starts 2 times. you can see it in the screenshot

Hi everyone, 

Just to give you an update: the issue has been passed on to the teams for investigation.

Thank you for the required examples with the requested data. Please keep them coming.

Cheers.

mostly those who bought in steam. but there are already players who have different types of purchases