Uhm, not sure if this still applies to me or not, but when I tried to launch BF3 through Origin it brought me to Battlelog, as expected... but it never asked me to enter in my key. It automatically registered my copy of Close Quarters DLC that I recieved from the E3 Promo, but Battlefield 3 itself is not registered. And I can't find any place to enter in the key I have with Origin, either. What do? :-\
Forum Discussion
12 Replies
EA_DennisEA Staff
Well, the account you posted with does not have Battlefield 3 on it so the error message would be expected. Maybe there was a seperate account created with the game attached to it?
If you are unable to locate your second account or if you would like to change any account details, please contact a Game Advisor at https://help.ea.com/contact-us for assistance. By providing them with your product code they will be able to locate your other account.
I am having a similar issue here. Some how I have 2 origin accounts (bf3 being on this one). I can login to the origin program fine but when I try to launch game from the origin program it pops up a browser tab to log into battlelog. For some reason I can't log into my origin account here BC it is saying to use a email address (my origin account with the game does not have an email add. As the user name while the other does) I don't know what to do here. This is a very aggravating issue. I appreciate your time
- EA_Dennis
Heya cfoster6z9,
Yes, it looks like your account is somehow missing a proper email address. Luckily this is no big deal and can easily be resolved by one of our Game Advisors. Please contact them via live chat or phone at https://help.ea.com/contact-us for further assistance.
Click on Contact a Game Advisor, type in Origin and click Find Solutions. Select Account Management and PC for the category and platform and hit Find Solutions again. On the next page scroll down a bit and select I still need help at the lower right. You should now see different contact methods depending on the country selection at the bottom of the page and the time of day. Please select either live chat or phone.
Let us know if this doesn't help.
- EA_Dennis
@cowwboy101 wrote:
hi its the same with me whenever i click play on my origin window it just opens up chrome and takes me to my homepage for battlelog.
Yes, this is normal behaviour 🙂
You can start the the single player campaign, coop games or you can join multiplayer servers from Battlelog. Check the menu at the top of the page.
- EA_Dennis
What's the exact error message, does it say "cannot connect to EA Online", or something else? No connection to EA Online could either indicate a temporary connection issue with the server you are trying to join or a general connection issue like a blocking firewall or router.
Try another server and check it you are getting the same error message there.
- EA_Dennis
@janiinator wrote:
When I start Battlefield 3 Limited Edition it goes to Battlelog saying I should choose my Origin ID. When I type in my correct Origin ID it says:
Something went wrong, please try again (USERPERSONAEXCEPTION())
Please help me, I want to play Bf3.
For that one, take a look here: http://answers.ea.com/t5/Battlefield-3/Choose-your-origin-ID-Battlelog/m-p/1479351#M98969
Basically, if it asks you to choose your Origin ID, go to the top right corner, click Unknown and then logout. Then go into Origin and click Play on Battlefield 3 again, it should now log you in properly.
