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ThePonchoPerson's avatar
ThePonchoPerson
9 years ago
Solved

Battlefield 4 store on ps4 not opening and premium is not working

I bought battlefield 4 when it came out and until recently i have noticed a problem. Whenever i load up my battlelog there is an error and multiple have occured since. When night operations were rele...
battlefield 4
  • EA_Archi's avatar
    EA_Archi
    9 years ago

    Hello @ThePonchoPerson 

    Thank you for adding this info. For your additional digital content to work on your console, your game disc must be from the same region, your PlayStation account is registration in.  If they are coming from different regions, your game won`t recognize additional content. Can you check, if this is the case, and let us know.

    Cheers,

    Archi 

ietxmmyrus's avatar
ietxmmyrus
Icon for EA Staff rankEA Staff
9 years ago

Hey @ThePonchoPerson,

if your account is set to UK, you should be able to log in to your account and purchase the DLC in the corresponding PSN store which should resolve that issue for you.

Your issue seems to be a bit different though, @HardCor3Gam3r88, since you play on Xbox which does not have that kind of region lock. What I can see though, is that you do have access to the DLCs, but no Premium on the account. You did have an Origin Access membership which is for PC, no EA Access membership thought. So from my side, everything is working as intended and no Premium content should be unlocked, just the DLC maps.

ThePonchoPerson's avatar
ThePonchoPerson
9 years ago

I have already downloaded them however i dont see how this can effect me accessing the in-game store, however i will redownload them anyway

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    9 years ago

    Hey @HardCor3Gam3r88,

    thanks fo that - I see the EA Access subscription now. If I check your soldier's battlelog, it also shows me your Premium dog tags. It might occur that some features are not accessible if you got Premium via EA Access, that includes mainly the Phantom Program.

    You can find more info about that here.

  • HardCor3Gam3r88's avatar
    HardCor3Gam3r88
    9 years ago

    i thought so but should all the dogtags for premium unlock i can understand the other stuff 

  • ThePonchoPerson's avatar
    ThePonchoPerson
    9 years ago

    @EA_Joker i have redownloaded the whole game and its dlc's and it is now showing a rather unusual message whenever i open the store:

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