Re: Battlefield Bad Company 2 start-up white screen crash

I have 21 versions of Microsoft C++ ranging from 2005 through 2013. I'm afraid if I just delete them all that none of my games will run. What do I do?

Mike

It didn't worked for me. I uninstalled all 22 C++, but the game still crash after 2 seconds on a blank screen with no error messages. Even after reinstalling the C++ from windows update.

Hey @sebastiensaucier,

if the game crashes without any error message even, please create a DxDiag file and attach it to this thread as described in this post.

You can also try to perform a clean boot in case another process interferes with BFBC2.

Here's my dxdiag file. Thanks for your help. I still have the same problem. 

Hey @sebastiensaucier,

thanks for the attached file. There's nothing pointing to BFBC2 directly in the DxDiag, but several other things. Could you start with updating the graphics driver to the latest version? That'd be a good start. Also please check if there's any available updates for Windows, the latest ones should be from August 8.

If you already performed a clean boot, also check if it may work on another windows user account.

Hi,

Thanks for those ideas. Unfortunately, I updated my drivers and my W10 is up to date too. I don't have other Windows user account, sorry. The problem persists.
Sorry for the delays.

Seb.

Hey @sebastiensaucier,

sorry you're still having trouble launching the game.

Did you check if a clean boot may help with that? It allows you to disable all unnecessary processes and programs - here's an article how to do this.

Also if you don't have another Windows User Account, it might help setting up a new one just for testing purpose. Sometimes they get corrupted and creating a new one helps rule out any related errors.