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12 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Anywayyyyyyy.

    I tried doing those fixes and the game still froze after about 20 mins of gameplay but it was an origin message saying ut had encountered a problem.

    I then restarted the game but after 5 mins i once again got the same windows crash.
  • Anonymous's avatar
    Anonymous
    9 years ago

    So I did the stuff mentioned above and got 20 mins in. Thought it was fixed and I got the blue screen of death. The whole computer shut down which is what happened the first time the computer crashed originally.

  • MADrag0n's avatar
    MADrag0n
    9 years ago

    go to event viewer and tell us bsod details...

    also, attach to a message txt file of dxdiag again.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Sorry bsod details?
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hey @MADrag0n

    I wasnt sure which one so I put all the errors below that I had yesterday.

    error 1.

    Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000
    Faulting module name: KERNELBASE.dll, version: 10.0.14393.479, time stamp: 0x58256d37
    Exception code: 0x0eedfade
    Fault offset: 0x000da832
    Faulting process ID: 0x4e0
    Faulting application start time: 0x01d2591bfbc94095
    Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report ID: 77d3a4a8-6cea-4520-aceb-1311d72e5147
    Faulting package full name:
    Faulting package-relative application ID:

    error 2

    Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

    Details:
    AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

    System Error:
    Access is denied.

    error 3

    Faulting application name: nvcplui.exe, version: 8.1.910.0, time stamp: 0x580fbbf7
    Faulting module name: NVCPL.DLL, version: 8.17.13.7570, time stamp: 0x580fb76d
    Exception code: 0xc0000005
    Fault offset: 0x000000000005fd7b
    Faulting process ID: 0x8dc
    Faulting application start time: 0x01d2591d74ce5351
    Faulting application path: C:\Program Files\NVIDIA Corporation\Control Panel Client\nvcplui.exe
    Faulting module path: C:\Windows\SYSTEM32\NVCPL.DLL
    Report ID: 561cd0f5-7da6-4d4f-ba72-09005547853b
    Faulting package full name:
    Faulting package-relative application ID:

    error 4:

    Faulting application name: bf1.exe, version: 1.0.47.30570, time stamp: 0x5842f1e9
    Faulting module name: nvwgf2umx.dll, version: 21.21.13.7570, time stamp: 0x580fb66a
    Exception code: 0xc0000005
    Fault offset: 0x0000000000e963a0
    Faulting process ID: 0x1560
    Faulting application start time: 0x01d2591e96e9040a
    Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 1\bf1.exe
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_848dea456d3c865e\nvwgf2umx.dll
    Report ID: d887e270-426e-48fc-aeec-969b7436054c
    Faulting package full name:
    Faulting package-relative application ID:

  • Anonymous's avatar
    Anonymous
    9 years ago

    Also got a blue scrren fault of this:

    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: d1
    P2: 53eb0ffe8a6
    P3: 2
    P4: 1
    P5: fffff80dd0654d8a
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9:
    P10:

    Attached files:
    \\?\C:\Windows\Minidump\121916-3687-01.dmp
    \\?\C:\Windows\Temp\WER-4078-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18C7.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_d1_752b90aa7479d16f23b497e2cfe02d754415f88f_00000000_cab_02e818d7

    Analysis symbol:
    Rechecking for solution: 0
    Report ID: eecf1326-a514-447a-94ed-375cd977d623
    Report Status: 4
    Hashed bucket:

    Fault bucket 0x139_3_CORRUPT_LIST_ENTRY_dxgmms2!VidSchiInterlockedRemoveHeadListIfExist, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 407bc030-f06e-42bd-8715-2d9ee4b587d2

    Problem signature:
    P1: 139
    P2: 3
    P3: ffff9f806eed71c0
    P4: ffff9f806eed7118
    P5: 0
    P6: 10_0_14393
    P7: 0_0
    P8: 768_1
    P9:
    P10:

    Attached files:
    \\?\C:\Windows\Minidump\121916-3671-01.dmp
    \\?\C:\Windows\Temp\WER-4250-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER181B.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_b7fe43137aeeefd76884489954fae05dab6eb413_00000000_cab_0cb4347d

    Analysis symbol:
    Rechecking for solution: 0
    Report ID: 771315a8-92e5-40cc-8020-6c5975c5f967
    Report Status: 0
    Hashed bucket:

  • MADrag0n's avatar
    MADrag0n
    9 years ago

    - check system:

    -- check disk where game is https://support.microsoft.com/kb/2641432

    -- run command prompt as Admin and enter a commands:

    ECHO Y | CHKDSK C: /F /X

    DISM.exe /Online /Cleanup-Image /spsuperseded /hidesp
    DISM.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase
    SFC /SCANNOW
    (if sfc find some error - restart PC)
    DISM.exe /Online /Cleanup-Image /RestoreHealth

    (if dism find some error - restart PC)

    - check for system updates, restart PC

    - install latest nvidia video driver 376.33, run it as Admin with "clean install" option, restart PC

    - disable dx12 in games settings:

    -- open file "C:\Users\(your_user_name)\Documents\Battlefield 1\settings\PROFSAVE_profile'' in notepad++ or wordpad
    -- find this string and change the 1 to 0 and safe the file (if u don't have it - create it):

    GstRender.Dx12AutoDetect 0
    GstRender.Dx12Enabled 0
    GstRender.Dx12KillSwitch 0

    - run Origin as Admin, try to play

    - if it not help:

    -- and find files *.dmp in folders C:\Windows\ and C:\Windows\Minidump\ and upload it to any filehosting server and give to us link on it

    -- and tell me the exact name\model, revision of your motherboard

  • Anonymous's avatar
    Anonymous
    9 years ago
    Thanks for your help @madragon

    I updated the bios and a few different drivers and i have not had it crash for a while.

    Your help was greatly appreciated.

    Thankyou

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