Community ManagerHello, @Big-Germany307
What system are you playing on? Also, when you say you did all the basic stuff, can you be more specific and tell me just what you did? Thank you!
My battlefield 4 cannot connect to online servers and my Star Wars battle front cannot either. I have tried everything that was said, making a new account gives me the same result.
playing other games is no problem but it’s just battlefield 4 and Star Wars just don’t work because they cannot connect to EA servers please help ☹️
Community ManagerHave you contacted an advisor to see if there are any issues with your account? If not, reach out to @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can check your account to see if there's something blocking your access.
PS4
Resetting modem
Resetting router
Refreshing license.
Complete shutdown of PS4
Complete shutdown of the game
Community ManagerCan you use the server browser to find a populated server to join?
I can see populated servers, but joining is hot or miss. Sometimes the server"disappears" only to pop back up a refreash later. Bthis sticks me in a loading que (not a full server que) that never ends or progresses. Or it loads, only to tell me i dont have the map (i have everything). Even if theres 5-10 open spots, still cant get in.
Community ManagerTry updating your DNS servers with the steps here: https://support.opendns.com/hc/en-us/articles/115003048283-Changing-DNS-on-Popular-Gaming-Systems-PS4-XBox1-WiiU-. If that doesn't work, try using the google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!
ok here is the thing ... i have 50 friends and they can't access BF4 either ... i have talked to all of them and they are just playing other games until an EA technicians comes to our homes and fixes it
Community ManagerThe Battlefield 4 servers are currently up with many people playing. Are you and your friends all in the same area?
No they are scattered all over the world.
i was told EA was shut down globally. I dont see anyone playing either
This is all i get for 1 werk already but i can olay other games and am online chatting with my friends
Community ManagerThe servers are up and there are people playing on them.
Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.
Im using macbook with no LAN cable unfortunately
Community ManagerThat's unfortunate. It'll make it more difficult to find out what's happening. What troubleshooting steps have you taken so far?
Reboot modem/ wifi... wait 5 minutes boot back up then 5 minutes later boot up PS4.
try wifi connection then Lan connection.
PS4 connection test is blazing fast with low ping .
not sure what else would be needed. I also have PS3 I could boot that up and see if it connects or not ?
Community ManagerYou should always stick to a wired connection. It's a lot more reliable than wireless. Try using alternate DNS servers with the instructions here:
https://support.opendns.com/hc/en-us/articles/115003048283-Changing-DNS-on-Popular-Gaming-Systems-PS4-XBox1-WiiU-. If those don't work, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
This worked !!!! You are the best !
im so happy because in lock down and thought I wouldn’t be able to play
Community ManagerGreat! I'm really glad to hear it! Did you pass that info on to your friends? Hopefully it helps for them as well.
No change. Game still hangs up trying to find EA servers.
Community ManagerHave you tried opening the ports for Battlefield? They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.
Ive decided no game should take this much effort to play online when every other game i own on ps4 works just fine. And BF4 used to work like the rest of them.
Community ManagerI'm really sorry for all the frustration ☹️ Please reach out again if you want to continue troubleshooting. Thanks!
Community ManagerHi there, @katpys.
Did you run a UO Trace? The program itself one fix connection issues. It shows us the quality of your connection when reaching our servers.
If you want to talk to someone on the phone, try opening a case here and using the option for a callback: https://help.ea.com/en/contact-us/new/. Thanks!
I can not. No links get me any farther than this page I'm sending in an attachment.
