Re: Customize soldier in BF1 not working.

@EA_Leeuw Xbox one

@Airteacher3021, gotcha. And with Customize soldier screen, I assume that you mean the menus where you can change the loadout of your soldier class?

@EA_Leeuw Yes, the one on the main menu before you begin a match. It won't let me enter. If it helps I'm also playing on a disc copy of the game.

@Airteacher3021, gotcha. Have you tried to reinstall the game already?

@EA_Leeuw Will Uninstalling the game erase my data? Thats the main reason why I'm on the fence about it, if it doesn't I will try.

@Airteacher3021, it depends. Online data, as in your mutiplayer progress? That is safely stored on our servers etc. Local data, like single layer progress? That is locally stored on your console. It could be that this will be deleted when you reinstall the game.

@EA_Leeuw I actually just reinstalled the game and that didn't fix the problem. I think this might need patch or something.

@Airteacher3021, I think that unfortunately, Battlefield 1 won't receive any more patches, as it is a game that is almost 6 years old already. Therefore we can try to troubleshoot the issue for you.

Can you post a screenshot of the issue that you're having?