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Anonymous's avatar
Anonymous
8 years ago
Solved

doughboy m1911 code not recognized by website

I recently purchased the collectors edition new from amazon and the code for the m1911 is not working.  I contacted EA customer support and they gave me a different skin and im not sure if they are a...
battlefield 1
  • ietxmmyrus's avatar
    ietxmmyrus
    8 years ago

    Hey everyone,

    if you are struggling to enter the code and get one for your desired platform:

    This has been reported and is being investigated.

    In the meantime,

    - If you play on PC you can just go ahead and redeem the code in Origin, this will work fine.

    - If you play on console please do not redeem the code in Origin. An EA Advisor should be able to issue a replacement code for your respective console.

Anonymous's avatar
Anonymous
8 years ago

Hi, I recently purchased the Battlefield 1 Collector's Edition box (new, of course), mainly to obtain the exclusive M1911. I correctly entered my code on https://www.battlefield.com/games/battlefield-1/redeem/triforce but receive this error message.

"Your code was not recognized.

This could be because the code was entered incorrectly. It could also be because the code was previously used. Please try again, or refresh the page and use the "View Previously Redeemed Codes" button. If you are continuing to have issues, please contact EA Support at https://help.ea.com/."

I've tried to open a ticket to EA for the past two days but there are supposedly no EA Advisors available to help me out. So here I am. Any support would be appreciated. Thank you.

captainrex7675's avatar
captainrex7675
8 years ago

I had the same problem. The EA support guy (no joke his name was Rommel) he suggested for Origin players, don't go the the hyperlink, just post the code in Origin's "Activate a product code." The first two times they tried to add it manually to my account, to no avail. But i just entered in the code into Origin, and it was confirmed. 

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    Hey everyone,

    if you are struggling to enter the code and get one for your desired platform:

    This has been reported and is being investigated.

    In the meantime,

    - If you play on PC you can just go ahead and redeem the code in Origin, this will work fine.

    - If you play on console please do not redeem the code in Origin. An EA Advisor should be able to issue a replacement code for your respective console.

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