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EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: failed to connect to ea online [pc-steam]

Hi @neyr129 

Could we try the following to see if there is any change?

1 Reply

  • open the EA app. 

    go to the top left hand side, and click on settings.

    then go to my account, then, right side is my profile.

    click manage. it opens a customer portal, 

    on basic information click on edit button, 

    it wants to send you a security code.

    do that.

    go to your email address which is on your account,

    its a six digit code, enter it.

    change your id . enter an extra digit or some extra letter.

    save it. restart computer, it should work

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