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Carbonic's avatar
Carbonic
Hero+
11 years ago

Re: How to change e-mail?

Answer HQ is a community based public, mostly technical, support forum. To contact an EA Advisor directly you will have to go to:

http://help.ea.com/contact-us

then you can create a new conversation with an EA advisor by clicking "New Conversation".

1

Then you have to select the product you want help with, the platform and the topic

2

When you have done that you need to select the method to make contact with EA

5

The available methods depend time of day, time of week and holidays in the country selected in the selector in the top left corner:

4

Changing the above language to United States or similar can sometime make live chat appear if it's not available in your country.

I hope this guide helps you properly contact a EA representative.

2 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I can't see "Start a new conversation" button. I only see cell phone choice.
    I want conversation because I can't talk in english but I can write in english.

  • killerwhalsam's avatar
    killerwhalsam
    11 years ago

    Try this,


    1) Visit http://help.ea.com/uk/contact-us/?product=battlefield-4
    2) Press 'New Case'
    3) Select Platform after that press Next
    4) Select a relevant Topic and name then press next
    5) Select a contact method, I recommend call back but note that call back is only available in certain Countries.

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    Killerwhal812
    Marshall

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