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Antonius_Weezel's avatar
Antonius_Weezel
12 years ago

Re: How to contact to obtain a refund?

As I said I'd rather not use live chat, I'd prefer a direct email if possible. (All I get with the live chat option is a never-ending buffer symbol anyways, but I'd rather be able to actually re read and spellcheck things before I send them, which with me will take anywhere between 10 minutes to an hour).

It took me about half an hour of searching to find the "I still need help" button. It actually required me to scroll down past the text an additional 2/3 pages to find it.

Thanks for the reply anyway :cathappy:

3 Replies

  • Antonius_Weezel's avatar
    Antonius_Weezel
    12 years ago

    Ahh, muchos gracias amigo. :catvery-happy:

     


    Scratch that, I don't seem to be able to find a "request a refund" button anywhere.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Did you buy the game from Origin?

    If you did and are having problems

    with the refund option, I suggest

    contacting a game advisor.

    To contact a game advisor, go to

    https://help.ea.com/en/contact-us/ask

    * Fill in "account" in the search bar
    * hit find solutions
    * Then select product in the first selecting bar, account management in the second and select your platform in the last bar.
    * Hit find solutions.

    Now you will be given multiple solutions to your problem. To contact support you need to click "I still need help".

    Here you can choose a contact option.

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