Re: how to get a refund on premium pass

Hey there @AngryDAD_7503

Here is what Origin's own pages have to say about Australian returns btw: https://help.ea.com/en-au/help/origin/origin/origin-au-returns-and-cancellations/

In general, it tends to be rather difficult to get a refund on additional content like DLC rather than for the game media itself. Their own Great Game Guarantee afaik doesn't for example cover expansions, additional contents, currencies or such. Due to your location though, you may have some luck if you are able to reach EA's support line directly and explain your situation to them, referring to the Australian Consumer Law.

The number for Australian Support Hotline is 1800 894 823 according to this link: https://www.ea.com/en-au/australian-support

If you want to get to a live chat, you can use this link: https://help.ea.com/au/contact-us/

Choose Origin as your 'game or service' , PC/MAC for your platform, 'Orders' as your 'Topic' and 'Request refund' as your 'Issue'. Click the blue "Select contact option" button.

Here is a link with further information and troubleshooting advice for contacting the support: https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

I believe you can also contact them by mail from "PO Box 1547, Sydney NSW 2000" . Someone correct me on this one if I am wrong, I am basing this on an article from few years back: https://www.cnet.com/au/news/eas-origin-to-provide-refunds-to-australian-gamers/

Good luck !