Re: Im having trouble resuming my case, and its been 10 & half hours
@yungthumper wrote:
i spoke pretty extensively to an agent last night at approximately 1:20AM central. And was told to resume my case in an hour and half when there would be specialist teams available. Now i tried time and time again to click the resume button on the case page, but it sends me to a blank page on both my laptop and my cellphone implying that it is a browser issue and not simply lag or hardware problem. so i need someone who can start my case back up so i can resolve my issue
Case #26676722
If you are having issues resuming the case I recommend that you speak with a game advisor here:
https://help.ea.com/contact-us click on the orange button on the right to start a new case, follow the instructions and when you are presented with a contact method I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time. The call back feature available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.
If you are living in a country that doesn't support our 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/
