for this contact Origin/EA support they will be glad to help you whit this https://help.ea.com/en/origin go here press contact as give information press i still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you
if this helps pleas give XP to my account thanks
mark it as solution if it solves your problem so others can see the answer when they come here
