Forum Discussion

DICE Team

Re: Low ping in server browser, high ping in game and EA connection timed out

Hey @Flakstar, Opening/forwarding ports can increase the stability of network and game to the servers make it less likely to disconnect.

Timeout error is when the server doesn't get enough data from the player to keep the player in the server.

While we did have a network issue last night, it has since been fixed.

If you tried our troubleshooting guide I recommend if you have a 4g device/phone or another ISP you can use and try to play and see if that works, if the does work then there is an issue on the ISP.

/Atic

3 Replies

Anonymous
7 years ago
Approved
I agree with @Flakstar EA automatically port forwards itself through the main port, I've tried port forwarding myself and it didn't make any difference to this issue.
I can connect to 24 player servers in OC but not 32 or 64 player servers. I can connect to 64 player servers in Hong Kong which I have a 200 ping to. The UO trace is of no use because it's testing your connection to US servers, no help to anyone outside of the United States.
Hope they fix the EA servers soon cause I'm getting pretty annoyed with the help.ea support staff telling me its my ISPs fault when I've tried 3 different internet connections in different locations and it still happens every time.
Flakstar
Seasoned Veteran
7 years ago
The issues arent clientsided on the customers machine or ISPs. As soon as the traffic hits the BGP routers of your server hosters the problems are beginning. Opening/forwarding ports wont help to fix high load on BGP routers to * of CenturyLink/AWS/Teila. The screenshots doesnt contain my IP address.
* equals the short handle of autonomous system which the curse fitler dosent like.
Matty101yttam
Seasoned Hotshot
7 years ago
yeah same...my routes are fine, all hops to the server are under 60ms except for the second which the ping is hidden by isp