To update my bug report a bit I sadly have to tell I also didn't receive neither 250 scrap for Thursday or Squad XP Boost today (Sunday) so the problem still very much still exists. Is there anyone actually looking for this issue and can I expect any sorf of compensation for this?
I assume some of you might be thinking this problem is caused by either my mistake (forgot to log in etc), or is made up in hope of getting extra reward but none of previous is the case here. Frankly speaking I wouldn't waste my time with this. If it was one or two rewards I would have missed you know what - fine but I as this is continuing issue it's really hard to enjoy the game when it seems not to be working almost at all. How many missions you expect me to try in future hoping it might work if you can't get even basic login rewards done right?
To talk about this whole December these missions have been one big farce and insult to your customers. Either missions are almost impossible for those who cant' grind 8 hours a day during weekends (holiday missions I'm looking at you), superior battlepack missions only register like 10% of actual earned XP (so have fun grinding that 500k XP) and these login rewards (atleast for me) don't work at all.
I have also tried to contact EA support earlier but apparently they dont have any ability or rather rights needed to handle game related issues so they told me to report it here instead. As for now I'm very dissatisfied with lack of customer support I'm receiving.
So now after I have given you two and half weeks to help me with my issue, resulting in constant losing of login rewards while you haven't even managed to reply to this topic it's pretty clear you have zero interests to provide any level of customer service. Frankly speaking seeing this dragging on I was starting expect some lame answer similar to "sorry but we can't help you with this issue due to customer policy limitations" or something similar along those lines, but it seems like even that is too much for you to bother at all. I have seen long customer ticket wait times (3-4 days) in some free to play games and that's understandable in their case but you can hardly say that you (wether you being Dice or EA) don't have resources or staff to handle that. Frankly speaking two and half weeks without an answer is unacceptable! At least you could have spent less than 3 minutes to copy and paste some basic form to tell me "sorry but we can't help you" but sure lets ignore my problem instead, maybe it will go away.
I'm honestly greatful for you showing me this as for a while now I have been disgusted with both EA's actions towards customers as well as balance in your games in general. Some players have kept defending you saying it's EA forcing these unneeded microtransactions to your games not to even mention newest P2W elements in SWBF2 but it starts to show you just dont care at general. This makes my decision much easier wether or not I should join to boycott all new Dice games and anything published by EA in general. As for now I won't be buying any of your future products and will advice my friends to skip them aswell. While it may change nothing on larger scale it seems like we can only provide feedback through our wallets. At least I can have sense of pride and accomplishment due having moral high ground as it would feel unjustified to keep paying you.
Outside the issue I hope you have pleasant new year!
Pesuto
gamer and former customer
