Re: my account is banned
Hello @smartking87,
We on Answer HQ do not handle bans. If you believe your EA account and/or persona has been incorrectly suspended & or banned and you would like to dispute this action, please contact support at accountdisputes@ea.com from your registered email address.
Here is what you need to include in your email if you are disputing an account suspension or ban:
Spoiler
In the Subject of your email, please write: Banned/Suspended Account - Game/Product Name - Persona Name
In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute
In the Body of your email, please include the following information:
- Information of the situation
- First and last name
- Game/Product name
- Persona's name
- Banned or Suspended
- Error/Notification Message received (if any)
- Details of your dispute
Each account or persona is reviewed on a case by case basis. Though they make every effort to address these inquiries in less than 24 hours, please be patient as it may take some additional time to do a full investigation.
Be sure to read EA's Account Suspension Policy here.
