Forum Discussion

Re: Not all servers or rented server shown in server browser

@EA_Blueberry@EA_Atic ...

  • Platform
    Cyber: PS4
  • Time of day (include timezone) of when your rental server disappears from the list (We recommend performing an Origin client restart/console restart first before confirming it's not showing up)
    Cyber: It is 24/7 it can/will disappear.  It happens as soon as the last player may quit the server.  The server goes empty for players.  When that happens, then instantly that server is no longer visible to anybody globally, no matter who, no matter day or time of day.  No matter timezone.
     
  • Origin ID or Gamertag or PSN ID
    Cyber: Cyberdyme (for both)
  • SCREENSHOTS of the server browser filter from BOTH the favorites and regular universal server browser list with your filter selections. 
    • Have you tried resetting the server browser filter back to default and adjusted the player slot size to see it appear?
    • Have you sorted the server list by ping, server player count, etc.?
      Cyber:  It has absolutely nothing to do with the local player's filter settings.  We know the filter function is troublesome in BF4 but we do know how it works and have used it for years.  And no matter the key data fields that you use for the filtering, the result is the same.  Your empty server will never be found by anyone!  Aka, use only the region field, aka use only server name field, aka use only BF4 map field, aka use only the game mode field.   Our servers are gone, no matter!

    • I run a BF4 players community forum on PS4. Here I have approx 700 of my most regular players (global, so also some out of European region, where server is registered) communicating with me and my server admins.  We have tested this with our community multiple times now.  As soon as server is empty for players, then instantly it disappears visible to all our community globally.  None can find it using their server search function.  And it also disappears instantly from all those that have it on their server favorites list (also from my own list  ;o).
    • The symptom is EXACTLY the same actually what happens as you know happens when we as server owner do not pay for the server rental before the expiry date.  Instantly the server disappears from the server search results and it also disappears instantly from all users's server favorites list!  So you don't need to ask for screenshots.  As this is how it appears for us all.  Either the server is having players on it and all is normal.  You can find it ion the server search screen and also its on the list when you go to your server favorites screen.   And instantly when the server rental is expired and not paid for, then its instantly gone from those two directory lists of servers to play on.  No error messages or anything.  Its simply just not listed anymore.

6 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Thank you very much @CyberDyme! (And everyone else that contributed)

    We believe that we have the reproduction steps and are continuing our investigation. We may direct further questions to the RSP owners should we require more specific details.

    Thank you for your patience while we continue our investigations.

  • CyberDyme's avatar
    CyberDyme
    6 years ago

    @EA_Blueberry, please also notice, that when this bug shows its symptoms (our server is empty and thereby no longer visible/find-able to anyone) then this is actually the case for all platforms that we can use to search/view for servers on!   Aka, on my PS4, on my iPad using the IOS app.  On a normal P)C using MS IE11 or Edge, or using Google Chrome to browse to the BattleLog.com website.

    Our server is not to be found on any of these platforms.

    Hence, my strong belief that it is definitely also linked directoy to the server side software and how EA is provided the server directory listings back to the users.

    And please mind you! 

    This bug was not there until the very day when EA deployed the server side software update on January 24th 2019 !!!

    Also reason for my very big frustration and disappointment that EA simply could not just roll back that update to fix this bug first before deploying it, as we reported it already within 24 hours after the server side software patch was deployed...  And the server side did not have any bugs impacting thousands of servers as this new bug does!  Heck, this bug affects the entire PS4 BF4 player base!!!   

  • Yea that was right around the time I noticed my server acting up too man same issues and can’t find it anywhere but in the “my rented servers” tab
  • Viking_Floki42's avatar
    Viking_Floki42
    6 years ago

    We should be able to at least see empty servers that we have marked as a “favorite”. It deters players from joining their favorite servers of they are not able to see them. This bug/glitch should be a priority in BF4 functionality to keep the community strong. 

  • @EA_Blueberry, @EA_Atic
    I have already rented server for 4 months now and for what? So I can run there on my own? And I run server with rare maps people are calling for - but, the server is simply not visible.

    Waste of money ... digging the grave for BF4 - the best game ever.