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Last EA representative response to the issue is 1 month ago... I think you might be right and EA doesn't even care anymore. It is old game. However for me as a customer I feel like I want to get my money back.
Yes agreed @grawitj , as the server service is not available as we were promised it would be in our server rental agreement !!!
EA clearly do this also to save money, as they will not need to pay rent for the virtual server space to their server hosting partner, when the virtual server is not active with our BF4 server. While we pay EA every single day for the hosting by EA, EA themselves don't pay the hosting company. => Great profit !!!
Racketeering of the worst kind if you ask me!