Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Re: PS4 account is linked to wrong email address

Hi I have the same issue and customer support told me that this could be only be possible to resolve by merging the two e-mail IDs. 

Is this how your issue got resolved?

Thanks

6 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    So apparently for BF1 there is no way to ever change this email or the game becomes unplayable. If you merge the accounts one of them will loose all progress. Basically merging accounts means they give you codes for all the games you have and you can re-install them on the new account as totally new games. THIS IS CRAZY

  • Anonymous's avatar
    Anonymous
    8 years ago

    so how do i merge my last account if its deactivated?

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    Depends on what you mean with "deactivated", @bama2vegas. On which end is it deactivated, is it the EA account or is it the console account? Can you go into a bit more detail about your situation?

  • kaczordbz's avatar
    kaczordbz
    6 years ago

    @EA_JokerHi I have a big broblem my PSN ID is linked with wrong EA account( and its not mine).
    I contacted EA help about this and they only been able to tel me a email domain and it's "mail". I never ever had domain like that. EA help actually don't belive me I have/had only 2 emails and it's not them. They say they won't help me because I need to verified that EA account, how can I verified a account that's clearly not mine.
    They next step was to send me to EA recovery team to recover Ea account that's Not mine shock!?

    Recovery team didn't help because I can't provide enough information about that account,  obviously.
    Instead of unlink my PSN from it. Really poor customer service.

  • ragnarok013's avatar
    ragnarok013
    Hero+
    6 years ago

    @kaczordbz typically if you set up security questions you can answer those, I've seen people ask for things such as a scanned copy or photo of your government issued ID etc in the past.

About Battlefield Franchise Discussion

Discuss the Battlefield games in this community forum.133,566 PostsLatest Activity: 26 days ago