Re: [PS4] Main menu background constantly crashes into black screen & other issues

This happens while in the main menu.....only the background changes to black every few seconds. Funny thing is i got online last night n tried sumthin which was my friend went into an operations match first so that i could try & join him & presto it let me in, i played the match out, backed out the game @ the end & everything went back to normal & stayed so for a couple hours UNTIL this one game every player in the lobby got kicked from the server & boom, my game went back to the black background again. I asked my buddy to join another operations match to see if by chance it would work/fix things again & wouldn't u know it, it actually worked! So i played a couple more hrs straight no problems, i went to try joining another lobby w/just the planes which i ended up alone, backed out & now its back to the black background again. I have done the clear reserved space & profile data too & hard reset xbox, and cleared MAC address and unistall/reinstall bf1. Its plugged directly into the wall, i have on average 467 mbps cable internet, game works completely normal when i sign in w/my daughters Xbox Live account. Only thing that works sometimes while the background changes black is the "favorite" which for me is conquest. Another thing that i discovered is after i clear reserved space & start bf1 i download the "update interface in order to play multiplayer" & I'll get this constant "connecting" but i can play campaign but when i quit bf1 & reload game & background does the black deal then i cant play campaign....it will go into the maps but kicks me straight to the main menu. When i try anything under quickmatch it kicks me to the main menu. This all started this past Friday...i was broadcasting on Mixer, my game froze after hitting start to track a medal, and only showing my blurred tank & area of the map i was in, couldnt see the start menu or all the normal stuf, its happened multiple times b4 but i already knew jus go back to home, quit bf1 & reload the game & never had a problem till now. So that's everything. Spent literally 12 hrs straight between on the phone w/EA, chat-texting w/Xbox support & the Xbox professional gamers one on one chat too, all multiple of times & then on here. I am at such a loss. 

@headstrongjy 

Does this happen if you use the server browser instead of quick match? We've seen some reports of this in the past but they were primarily for PC. If it doesn't happen when jump into a game from the server browser that might be the best option going forward. I know loading times can take a bit and experiencing like that can be a huge let down when you're playing with friends. It's terrible to hear you're going through this. 

Well whenever i try to view server browser lobbies, i still get kicked back to the main menu. Even when i filter for only operations lobbies, it literally will not show me one lobby for operations, only conquest. And i search for operations lobbies in the past all the time like if its super late for my time & slower online cz i go for the operations pack. And there is ALWAYS some lobby going no matter what time it is when it comes to the maps that are for the operations campaign cz tons of others go for the same....the operations pack. Very rarely is there ever not a lobby of some sort so for the server browser to not show me one of those lobbies while this black background deal is going on is wrong to begin with. Basically the only way i can play is if I'm lucky when it puts me into a match through that favorite tab......or if a friend online....or i can clear reserved space, download that update, get the constant "connecting" and play campaign that way....not exactly what i had in mind when i spent 50-something dollars for premium barely 5 months ago especiallyif this is how my game gunna permanently be. Ya joining my friend fixed it for a bit but who knows how long that will last is what that ended up being. There has got to be a reason why & a permanent fix i would think & hope. All i have is EA games, don't know why, its ea that happens to make everything i love, lol. But this is certainly disappointing to say the least.   

Do you know how to log in your router's admin settings to see if you are on an IPv6 network? (rather than IPv4)

It can help improve matchmaking and if you're able to get into games with your friend it's possible this is network related. We have others fix connectivity issues by changing their DNS like this discussion below.

Changing DNS

https://answers.ea.com/t5/Technical-Issues/i-can-t-go-online-in-battlefield-1-and-battlefield-4/m-p/7332642#M35727

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/