Hero+

Re: [READ FIRST] Before you create a post about a technical issue!

Things you might consider checking / trying before asking about your issue.
(remember to mention which of these you have tried if they don't work)

Current outages and bugs:

Check the Origin server status: http://www.origin.com/us/status
Check http://help.ea.com
Check News and Official Announcements on Battlelog, stickies in Answer HQ, the Battlefield Hardline Twitter account for outages and current problems.
Sometimes things just break, the Internet is a giant web and sometimes parts of it breaks, be patient and wait a little before writing and always mention how long you have had the problem when you do.

Common questions:

Things you should always try / make sure:

Make sure your computer meets the system requirements for the game
Read the other stickies in the Battlefield Hardline forum
Try restarting your computer/console and network equipment (routers, switches etc.) by removing the powercord for 3 minutes.
Try another browser (Chrome/FireFox/IE)
Try repairing your game in Origin (right click > repair)
Try reloading your games in Origin by pressing “Reload My Games”
Check if Punkbuster is running correctly and update it manually
https://help.ea.com/in/article/punkbuster-technical-issues
this guide should fix almost all problems:http://answers.ea.com/t5/Battlefield-Hardline/READ-FIRSTS-Common-issues-Fixes-amp-Guides/m-p/4390461...
Try setting bf4.exe and Origin as a trusted application in the windows(/other) firewall
Update ALL your drivers especially the graphics card but also components like soundcards, network card, motherboard/chipset, headset and mouse+keyboard, to the newest version. If the problem came with a new driver then remove that driver and downgrade to the driver that worked.
Try to empty your browser's cache, history and temporary files.
Make sure your hard drives are not having troubles
http://help.ea.com/en/article/how-do-i-run-chkdsk/
Update your Windows using Windows update.
Run Origin and Battlefield 4 as administrator
If you have a console power if off by holding the power button for at least 10 seconds to clear the cache.

General System Troubleshooting:

Try testing if the problem is still there if you perform a clean boot
http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Try cleaning your browsers’ cache and temporary files using CCleaner - http://www.piriform.com/ccleaner
Check Windows' system files for errors:
http://help.ea.com/sg/article/how-do-i-run-the-system-file-checker/
Try deleting the BF Hardline's Settings folder in C:\Users\Username\Documents (this resets all settings)
Reinstall DirectX, VC, Punkbuster using the installers located in your __Installer folder in your Origin Games --> Hardline directory
Disable Antivirus, Firewalls and what else could be blocking.
Try using the VC installer from here:
http://www.microsoft.com/en-us/download/confirmation.aspx?id=30679
Try disabling Nvidia Experience / Raptr.
Use Windows Eventviewer. Find the crash/problem and look at the error and copy it / screenshot it so we can see it.
You can also use the reliability window: Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details

Origin Troubleshooting:

Origin is having trouble? Look here for conflicting programs: - https://help.ea.com/article/programs-that-may-cause-conflicts-with-origin
Try reinstalling Origin by manually uninstalling first - https://help.ea.com/article/manually-uninstalling-origin + make sure it’s the newest version
Try clearing Origin's cache:
http://help.ea.com/en/article/clearing-your-origin-temporary-files/
Go to the cloud button on BF4 and uncheck the “enable cloud storage for all games” box. Launch the game, quit it and re-enable the cloud storage box. Make sure to use the local data when the information box popping up.

Network Troubleshooting:

Try flushdns to flush your dns cache ( http://www.wikihow.com/Flush-DNS )
Make sure Origin doesn’t have connection issues ( https://help.ea.com/article/connection-issues-with-origin )
Possible connection problems? Try doing a UOtrace to EA’s servers to check for problems – https://help.ea.com/article/how-to-uo-trace – also do a http://pingtest.net and a http://speedtest.net and remember to post all the results.
Make sure you are the only one using the internet connection, especially make sure no torrent programs are running. Use a wired connection as well, no wireless.
Manually port forward:
http://help.ea.com/en/article/online-ports-for-battlefield-4/ (the ports are the same as for BF4)
Test your port forward http://www.yougetsignal.com/tools/open-ports/

Graphics Troubleshooting:

Do a clean reinstall of your graphics driver.
This requires you to completely remove all graphics drivers and software you have installed, making sure there's no traces left on your system, even in the registry. The guide on how to do this is too long to place here but there's guides all over the internet.
Driversweeper might help.
http://www.guru3d.com/content-page/guru3d-driver-sweeper.html
If you have a laptop and has dual graphics make sure it's using the correct graphics card, laptops are horrible at choosing so you might have to set the setting manually in the graphics settings.

Hardware/Performance Troubleshooting:

Try disabling all soundcards it in the BIOS
Make sure your CPU/other is not overheating, check if all fans are running and record and post your temperatures
Check if the problem persists with all unnecessary hardware disconnected (no printer, speakers, USB devices except keyboard+mouse, lights etc.)
Clean your computer. Use compressed air and blow out ALL the dust in your computer. Take out the GPU, Soundcard, RAM, CPU and put them back in (remember new thermal paste for the CPU).

Forum Discussion