Take a look at this:
Chat start time
Nov 5, 2013 1:40:23 AM EST Chat end time
Nov 5, 2013 2:52:24 AM EST
Nitin: Thanks for contacting EA Customer Experience, my name is Nitin. How may I assist you today?
you: Good morning
you: Yesterday I have contacted your collegue, but something went wrong with my connection
you: I'm having trouble with Battlefield 4
Nitin: Good morning.
you: The game on PS3 somehow is not fixing the textures correctly. I'm having similar visual graphics as on one of the first battlefields. So at this moment, I'm not happy at all that I've purchased it
Nitin: Unfortunate to hear this.
you: EA told that this game had great textures, as it works with the newest game engine
you: But, I cannot see anything of this. I was playing multiplayer mode, and there are only edgy shapes, low detail on effects, weird colors.
you: It just does not fit the battlefield game experience
Nitin: Now may I know what I can do for you?
you: Did you guys have more complaints about this?
you: And is there going to be a fix for this, or is there something like an extra texture pack
you: or anything related?
Nitin: We are not getting such issues .
Nitin: But still you can post this to forums.
you: But my retailer doesnt help me either. I'm really thinking about returning this game. Its really dissapointing! The textures are like BF1942, if you know this game!
Nitin: I understand your feelings.
Nitin: Thank you for bringing this to our notice.
you: Okay, no problem. I'm a bit dissapointed about the way EA help is taking this case not serious to be honest.
Nitin: Your feedback is very much valuable to us .
you: I understand you guys appreciate feedback, but i'm searching the internet for days now finding a solution, but there is nothing to fix it
you: and EA is not even helping me out on anything
Nitin: Please allow me some time to work on your issue.
you: Okay. Yesterday your collegue just closed the case.
you: And called it "solved"
you: While this issue still is here.
Nitin: May I know if you have updated your drivers?
you: on ps3?
you: I allways take the latest update
Nitin: Alright.
you: also due to online gameplay, most of the time i cannot play mutliplayer games without updating the system
Nitin: I am here with you.
you: Okay
you: Is there anything to be done on this issue?
you: I appreciate that you are here for me on the help chat, but i'm not here for the social talk. I'd like an answer from EA or I'm returning the game.. I dont want to put so much effort in to a game, which ive bought for a, well, high end game price.
you: It is really that bad.
Nitin: Go to BF4 settings and set ultra to lower.
you: Nitin,
you: Have you even read my question?
you: I'm on PS3.
you: How do you expect me to lower the quality settings?!!?!?
Nitin: Give me a moment.
Nitin: The graphics that you have seen in trailers are meant for next generation .
you: Yeah, Nitin, I understand that
you: But when looking to a tank in game.
you: and the tank's gun isnt even rounded up like it should be, but more like a low graphic triangular shaped thing,
you: that is not good at all.
you: I can count pixels in game
you: Really, th
you: I'm experiencing THAT bad graphics
you: It looks like frostbite 3 is not even active
Nitin: May I know if the PS3 output video settings are set on HD or not.
you: Yes
you: HD
you: I'm using a samsung smart tv
Nitin: Alright.
Nitin: I can best suggest you to buy PS4 to fix this issue.
you: LOL
you: I'm going to copy this conversation to any forum.. Man. are you really a support guy?
you: Do you even know what i'm talking about?
you: I'm talking about LOW graphics, I'm counting pixels in game. I'm serious!!! this is not talking about me wanting more about the game
you: The game is not even close to all videos ive seen from other users
you: using ps3
you: it REALLY is different!!
you: My god...
Nitin: I understand how disappointing it is.
you: No you dont
you: you want me to buy a ps4
you: and you want me to reset the graphic options
you: on a ps3...
you: serious..
Nitin: I apologize for the inconvenience caused you.
you: Look
you: We are talking for over half an hour now.
you: All you've come up with is:
you: Buy a ps4, update drivers
you: and lower graphics in game
you: I'm talking about a ps3 game, which should be ready to go, since all hardware is the same
you: You are not taking this issue serious at all
Nitin: I really want to help you.
you: Then give me an answer that is PS3 and problem related!
you: You are not helping me out at all!
you: Nitin, look back this conversation. Do you really think this is a customer support related conversation? I have absolutely NO usefull help answer so far!
Nitin: I am sorry for delay in reply and I am sorry for this all inconvenience caused to you. I know that you wanted to play this game. If you can wait for sometime. would you please allow me few minutes so that I can find out best available solution here?
you: I will wait for that. But please do give me related answers, instead of giving me advice to lower my PC graphics and such. Really. I'm waiting a long time now, and you are not giving answers to my questions so far.
Nitin: Sure, I will find out suitable answer now.
Nitin: Alright go to settings and choose options in BF 4.
Nitin: There is might be a in game glitch , that's why you are facing this problem.
Nitin: I am forwarding your issue to our dedicated team, but for the mean time you can fix this by following these steps.
you: So thats the answer?
you: Go to settings. and choose options?
Nitin: And after that you get four options .
Nitin: Choose video from them.
you: Yeh
you: and then? I've allready checked these optiosn
Nitin: Give me a moment.
Nitin: Now you can set texture quality little lower than ultra and set texture filtering high to medium .
Nitin: And after this save the settings .
Nitin: After this play the game and check the graphics again.
you: Okay. Nitin
you: I'm asking you one more time. And please read really carefully
you: Can I change the settings, like textures, on a ps3
Nitin: Okay.
you: Well?
Nitin: Yes yo can.
Nitin: *You.
you: You are very sure about this?
Nitin: Yes.
you: Okay. Nitin. I finnaly got 1 answer from you, took me over an hour
you: I'm going to copy this conversation to be sure, because I have a strong feeling that this "change graphic options" on a PS3 is not there at all
Nitin: I apologize for the inconvenience.
you: If this not works, I'm going to make a complaint about this.
you: And I will use this conversation to it
I havent found a way to change my graphic options on my PS3. EA. Serious. How can we solve this problem?
I'm really done with it!
