Re: Refund

If you are still within 24h after your first launch, take a look at our Great Game Guarantee: https://www.origin.com/en-ie/great-game-guarantee

If not, please contact a Game Advisor directly at https://help.ea.com/contact-us for further options. 

1 Click on the following link: https://help.ea.com/contact-us

2 Click on the blue button "Contact a Game Advisor"

3 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"

4 Select the type of issue and the platform you play on, and click on "Find Solutions" again.

5 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.

6 Select a contact option. Note that you may get different contact options depending on your country or time of day.

Thank you.