I would suggest that you contact an agent for this, you talk to them live, they will be able to help you here is the link
https://help.ea.com/en/origin
1) Click contact as give information
2) Click still need help at the bottom of the page
3) Then click start live chat
You will start a live chat with a EA agent who will be happy to help you
If this helped please give my account XP (bottom right corner)
Also if this helped mark this as solution so other people with a similar problem will see this
https://help.ea.com/en/origin
1) Click contact as give information
2) Click still need help at the bottom of the page
3) Then click start live chat
You will start a live chat with a EA agent who will be happy to help you
If this helped please give my account XP (bottom right corner)
Also if this helped mark this as solution so other people with a similar problem will see this
