Answers HQ cannot handle bans. They don't have access to your account - They can't look into any specific cases. All anyone can do in here is link to your options.
The following link will show you your options, including how to dispute bans:
https://help.ea.com/article/information-about-banned-or-suspended-accounts
This will tell you in detail about Battlelog rules and bans:
https://battlelog.battlefield.com/bf4/forum/threadview/2832654348586821015/
This page tells more about Punkbuster bans:
https://help.ea.com/article/punkbuster-bans-and-violations
This page is about GCC-Stream bans:
https://help.ea.com/article/i-was-banned-from-servers-by-ggc-stream-how-do-i-get-unbanned
And last, but not least, this page is about Fairfight bans:
https://help.ea.com/article/battlefield-4-ban-codes-issued-by-fairfight
In the Body of your email, please include the following information:
Information of the situation
1. First and last name
2. Game/Product name
3. Persona's name
4. Where your game or product was purchased
5. Banned or Suspended
6. Error/Notification Message received (if any)
7. Details of your dispute
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