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Anonymous's avatar
Anonymous
9 years ago

Security question in different language then english or dutch.

So, this might be a odd question or problem. 

When you want to rename your ingame id, you got to login, and awnser the security question to proceed. Whenever i reach that point, my question is spelled out in somekind of asian language. 

I can't copy it to my clipboard and use google translate or something. Can someone help me changing the language so i can change my account settings? 

All other language, ingame or outside are in english or dutch so that seems to work fine. 

Thanks in advance. 

battlefield 1

3 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    @albertvdwal Hi, unfortunately it sounds like your account may have been compromised. The questions are saved as they're originally written, and would only change if they were rewritten manually. 

    I recommend running a malware scan and changing any shared passwords, then reach out to support. They can revert your security question and help to add some extra security to your account. 

    http://help.ea.com/en/article/contact-ea-help/


    If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

    Thanks. 

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hmm, thats noit good. im at a new pc so about mallware i should be fine but ill run one just to be sure. ill follow up on your instruction and get back to you. 

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Oh there may not be any malware, but it's definitiely something worth checking for. Best to check unnecessarily than not check and miss something. 

    Good luck!

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