Server showing as full even if not full - no players joining

Seems like it is stuck on 42 players as max, one player leaves, another one joins, but it always stays at 42. Has been now for maybe 30 minutes, across several maps.

Now it happened again, server show as full, but is only 20 players on. No new players are joining, and then server dies, even though it shows as full in server list.

This is our server, players who are joining are also now complaining that they are seeing the server as full in server list, but when they join they only find 20 persons on server. Can some1 from EA please acknowledge this bug, just so we know you are aware of it? We like to have a server, but we feel we are not getting the service we are paying for here...

https://battlefieldtracker.com/bf1/servers/pc/2569736770541

Hey @Mandatoryswe,

sorry for the late reply. It doesn't seem to be a general issue, in this case I would recommend contacting an EA Advisor to restart the individual server, this should help. Please make sure that the player who's actually renting the server contacts the Advisor - hope that can be sorted quickly - cheers!

Hi EA_Joker,

Thank you for the reply. When we were experiencing the issue we could see more servers were affected as well. However, we have not seen the issue again since we reported this bug. I will keep my eye out, and thank you for the link to EA Advisor.

Happening again right now. Trying EA Advisor support now, but not too happy about the 1 hour wait time there. Will see if I can get it sorted out. Since I have seen this bug on other servers as well, I am sure this is not limited just to our server. At the same time, it seems that when the server empties out totatlly, it will correct itself after some hours/days.

Not sure if related, but when searching a bit, seems like more have issues, even if it is with BF4, guess it could be similar code base handling the server browser in the back end. Even if they reach different conclusion, issue seems to be same as what we are seeing: https://forums.battlefield.com/en-us/discussion/125247/battlelog-shows-me-wrong-amount-of-players-on-servers

I have been in contact with and EA advisor now, where only "solution" was to completely reload the server, thus wiping all the favorite markings you have, and the advisor had no idea if this actually would fix it, it is just there standard go-to solution. I am very sure this is a bug, so reloading server prob does not work, and we do not want to lose all players who have marked our server as favorite.

Here is another person with same issue on BF1, meaning more and more are noticing the issue now and reporting it: https://forums.battlefield.com/en-us/discussion/129756/server-keeps-say-64-64-while-its-not

Hey @Mandatoryswe,

unfortunately that's the only thing I can offer at this time - I had someone on the German forums with the same issue who states that restarting the server fixed his issue.

Restarting the server might be temporary fix. Again, this problem occurs not all the time, but every now and then, meaning u might think it is solved, only for it to re-appear 2 weeks later... We have the issue AGAIN right now. As stated on the BF1 forums, turns out more and more are reporting this now as an issue. I am sure there are a lot more with the issue that are not reporting it.

I understand that you cannot do more here, what I want is the bug recognized so devs can fix it. I thought this was the place to report bugs? Is there somewhere else I should report bugs so that they can reach the dev teams?