That's really good to know, thanks for your help @CyberDyme!
I've finally got a response from the VirginMedia forums, 3 weeks on, this was their response:
"I have taken a look and I can see that the downstream modem SNR is a little on the low side which can cause issues. " which I'm not sure if that corroborates with what you have said.
They are booking an engineer to come out for me. I'm going to show your response to the engineer if you don't mind, as whilst I don't fully understand it hopefully they will and can sort the problem out.
I'll post the results here just in case anyone else is having the same problems.
Appreciate you helping me out and hopefully see you on the Battlefield!
OK @metasynoptics, It does indeed appear to be triggered consistently every either 10 minutes or every 20 minutes as 'clockwork'! ;o)
Which is indeed pretty weird. And I suppose that you afterwards can re-connect and all is good and back again to function as supposed to? Until, again next time the line drops and you loose the connection to EA again...
This can be due to a couple of different issues, so let me give you a few to try out:
- - -
Option 1:
On your Windows PC, go into Device manger and double click your network adapters. Then double click the adapter used.
On the Power Management Tab, uncheck "Allow the Computer to Turn off this Device to Save Power."
Click Apply.
(we do of course presume that you are already using the latest device driver available for your network adapter. If not, update this first!)
- - -
Option 2:
On a Windows PC, Vista, 7, 10 or later: TCP/IP stack repair is needed, so do the following:
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
Reboot the machine.
- - -
Option 3:
Check the DHCP lease duration on your router and also on your cable modem if that is a separate box.
You can see the lease duration by using a CMD window and typing ipconfig /all
- - -
Several other things can still cause your exact symptoms that you experience, but lets start by checking out these 3 above first.
@CyberDyme Hey thanks for replying!
Yea it kicks me out to main menu and will not reconnect again until I close the game and reopen it, but when I do it works fine.
Tried everything you said this afternoon and unfortunately it didn't work, thought Option 2 might of done it but it just happened again☹️
So option 1, I couldn't see the exact option you specified but I turned all of them off:
Whilst I was in there I did run a test that I could see and got back these results, not entirely sure what they mean but I don't know whether it's significant or not:
Option 2: Ran all the commands, reset computer, no joy.
Option 3: Results below, seems the lease runs daily?
Also factory reset the router last night, even though I've done it before, thought why not try again.
@CyberDyme Hey thanks for replying!
Yea it kicks me out to main menu and will not reconnect again until I close the game and reopen it, but when I do it works fine.
Tried everything you said this afternoon and unfortunately it didn't work, thought Option 2 might of done it but it just happened againFrown
So option 1, I couldn't see the exact option you specified but I turned all of them off:
Whilst I was in there I did run a test that I could see and got back these results, not entirely sure what they mean but I don't know whether it's significant or not:
Option 2: Ran all the commands, reset computer, no joy.
Option 3: Results below, seems the lease runs daily?
Also factory reset the router last night, even though I've done it before, thought why not try again.
In case anyone is still able to help me out with this problem, I've been trying everything I can think of to try and fix this issue and I seem to have stumbled across a temporary solution.
My issues seem to go away if I use a VPN, specifically Avast's VPN. I say temporary solution because the free trial runs out soon, and I don't really want to pay a monthly subscription just to play BF4, and also it does cause my ping to be...erratic.
Does this is any way help identify what the root problem could be? Thanks
