There was an error EA!! Banned was however not played yet! in Battlefield 3

I spent the entire day downloading and when I finished talking on Battlelog that was banned!
I need your help! Please help me!! I played Battlefield 3 numca that account and no other game in the series! I love Battlefield and so here I am!
Help me please!! :robotsad: :robotsad: :robotsad: :robotsad: :robotsad: :robotsad: :robotsad: :robotsad:

PS: I did this in Google Translate, if possible'm Brazilian wanted to talk to a Brazilian