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Anonymous's avatar
Anonymous
9 years ago
Approved

Unable to connect to EA servers

I just purchased the Battlefield 1 game on PC, downloaded it via Origin, and since installing I have not been able to connect to the EA servers for online play. I do not have any other internet conne...
battlefield 1
Anonymous's avatar
Anonymous
9 years ago
Approved

So here is the response that I got from EA from the ticket I submitted. I stated that I did all these things already and it did not fix it. They then responded with a boiler plate answer telling me to do the same thing I said I did that didn't fix the issue.

Greetings,

 

         
         
   
  Thank you for the attachments.

I just went through your case details. I am sorry to hear you are unable to connect to the server, you please do not worry, we are here to help you out.

As I have checked your attachments, there are some troubleshooting steps which should work and will help us to fix our issue. Please follow all one by one.

1-Some programs that might conflict with Origin.
https://help.ea.com/en/article/programs-that-may-cause-conflicts-with-origin/|

2-Reset Internet Explorer Settings.
--Go to the following Microsoft Help article: http://support.microsoft.com/kb/923737
--Select either option 1 or option 2 depending on their OS and preferences.

3-Flush and Reset DNS Cache.
http://help.ea.com/en/article/how-to-flush-dns-cache-for-windows/

4- Start up a Clean Boot.
https://support.microsoft.com/en-us/kb/929135

5-Restart and bypass the router.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.		  
   
         
         

As always, we strive to provide you with the world's best customer experience for the world's best games. By taking a short survey about your experience with EA, you can help us improve our service to you:

https://eahelp.ea.com/en/survey/csat/a1K4400001uNIKlEAO/

We have closed this case for now . You can reach us at help.ea.com for further assistance

Regards,
Aman R.
EA Customer Experience

Notice how the case was closed even though I still cannot connect? Thanks for telling me to do the same thing I said I already did with no improvement!

What a waste of time. I'm asking for a refund first. If they refuse, I'm doing a chargeback. I don't want a game that is not able to function as intended. If they are not willing to help in a meaningful way, then I'll go with another game that will work.

Anonymous's avatar
Anonymous
9 years ago
Approved

Have you checked with your local EA Helpdesk wheter your account has been suspended or not? I had the same issue and apparently my account had a suspension on it. Contacted my local EA helpdesk via phone and they opened a dispute for me. Still waiting on that result, but seeming you got the same issue I would recommend  you doing so.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    I will contact them and find out but it is highly unlikely considering I just bought the game and immediately after purchasing it I wasn't able to connect.
    • Anonymous's avatar
      Anonymous
      9 years ago
      Approved

      Doesn't make a difference. Your it's something related to the Origin account and not the fact of owning the game or not. I bought the game Friday 21st and haven't been able to go online since installing the game.

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