The connection trouble might have caused an error somewhere, I would recommend contacting an EA Advisor by going to https://help.ea.com/contact-us
You will have to write some keywords about your problem, then fill out product, category and platform, press "Find Solutions" and then "I Still Need Help". Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: "United States" or something else in the language selector in the bottom for a better result.
Please accept solutions if they are correct and press the XP button if somebody helped you. This way you help others in the same situation.
Cheers
-Carbonic
